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4-sterrenhotel in Wigan met 2 bars/lounges en spa
Nice welcome, decent gym, good room, excellent breakfast
5 okt. 2021
A nice old fashioned hotel that needs a little bit of tlc in a few places. The hotel had…
2 okt. 2021
Onthoud: verzamel 10 stempels en ontvang 1 bonusnacht*
De spa is dagelijks geopend. Gasten jonger dan 18 jaar oud worden niet tot de spa toegelaten.
Deze accommodatie bevestigt dat er momenteel maatregelen worden genomen voor een extra grondige schoonmaak en de veiligheid van de gasten.
De accommodatie wordt schoongemaakt met desinfectiemiddel, veelgebruikte oppervlakken worden tussen verblijven in schoongemaakt met desinfectiemiddel en beddengoed en handdoeken worden op minimaal 60 °C gewassen.
Er zijn maatregelen voor social distancing genomen, het personeel draagt persoonlijke beschermingsmiddelen, in de belangrijkste contactruimen zijn schermen tussen personeel en gasten geplaatst, er wordt regelmatig gecontroleerd of personeelsleden koorts hebben en gasten ontvangen ontsmettende handgel.
Gasten kunnen hier contacloos inchecken en contactloos uitchecken.
Individueel verpakte maaltijden zijn beschikbaar voor ontbijt en via roomservice.
Elke kamer blijft minimaal 24 uur onbezet tussen boekingen in.
Aangrenzende kamers kunnen aangevraagd worden, afhankelijk van beschikbaarheid. Informeer rechtstreeks bij de accommodatie via de contactgegevens in de boekingsbevestiging.
Voor de veiligheid van gasten is deze accommodatie voorzien van een koolmonoxidemelder, een brandblusser, een rookmelder, een beveiligingssysteem, een EHBO-doos en raambeveiliging.
Houd er rekening mee dat culturele normen en het gastenbeleid per land en per accommodatie kunnen verschillen. De vermelde beleidsregels zijn verstrekt door de accommodatie.
De naam op de creditcard die bij check-in wordt gebruikt om bijkomende kosten te dekken, dient overeen te komen met de naam voor de hotelkamerreservering.
Deze accommodatie aanvaardt Visa, Mastercard, American Express en Barclaycard. Contante betalingen zijn niet toegestaan.
Het zwembad is voor kinderen jonger dan 15 jaar toegankelijk tussen 09.00 en 11.00 uur en tussen 15.00 en 18.00 uur, mits begeleid door een volwassene.
*Bekijk Toeslagen & Beleid voor extra details of extra kosten
I had to wait for one hour in the restaurant to be served and then the wrong drink was delivered and incorrect food but by this time I was starving the food was very good. Checking was very slow also.
Neil, Zakenreis van 1 nacht, 14 sep. 2021
Staff in bar and in dining room very friendly but lacked training in their individual roles. Dinner very good. The breakfast buffet was fresh and appealing but you had to take your cup yourself up some steps to the urns for tea/coffee.....water not even hot. As for the toasters - again up steps into another room altogether, in filthy condition and utterly inadequate. Hot breakfast was brought to the table. Reception area dreary with no atmosphere. Room cleaning cursory eg On returning to our room, we found our used towels from the morning still there (no problem with that) but fresh ones also. The duvet had been pulled up over wrinkled sheets. Glasses where we had left them. The buildings and grounds must have at one time been beautiful, but now they appear neglected and sad. We could not recommend this hotel.
Reis van 2 nachten, 5 sep. 2021
Even though we had prepaid through Hotels.com, we were asked to pay again and at a higher rate; we asked for them to check the reservation but insisted that we pay. We have been trying to get a response for nearly 3 weeks, without and contact or resolution. They don't seem to have any regard for guests staying there, as wedding music was blaring out until 1.00am. Why should the other staff, who are really good, suffer because of an incompetency of management.
Anthony J, Reis van 2 nachten, 3 sep. 2021
We had a lovely stay at Kilhey Court. The bedroom was spacious, even with an additional bed, for our son. Nothing, was too much trouble for the staff. They went above and beyond, to make sure that we had everything we needed. The breakfast, was excellent and my wife, as a GF dinner, was well catered for. We all made use of the swimming pool and jacuzzi. The location, was perfect, remote enough to not get traffic noise, but just over a mile from the lovely little town of Standish (which for a small town), has a good selection of shops. We will definitely return!
Susan, Gezinsreis van 2 nachten, 28 aug. 2021
This is a run down hotel in need of major refurbishment. Not the standard of MacDonald hotels so don’t be fooled thinking it will be to the normal standard No air con (I should have checked before staying) Nobody at breakfast at 7am No spoons at continental self service section. Breakfast set up being done by young staff with no leader with older staff hanging about in recption. Not a good hotel at all................
Neil, Zakenreis van 2 nachten, 23 aug. 2021
The evening I arrived staff at reception were indifferent and rude. I had paid for a superior room but this was downgraded after I had advised them I was bringing my dog. There was no refund for the difference in room. The accommodation was very shoddy, paintwork on the furniture was chipped and the bathroom fittings and tiles were old and had seen better days. When I opened the window it was filthy and clearly had not been cleaned for some time. I have stayed in many hotels over the last forty years and have never left a bad review. Dinner was shocking with limp leaves in the salad. My dog refused to eat the chicken served as part of it. The visit was topped off with breakfast being unpalatable- even the bananas were green! The hotel was very noisy. My husband requested a call from the manager, which never came. We will not book with the MacDonald chain again. Disgraceful at every level.
Reis van 1 nacht, 20 aug. 2021
Over all good just a few pointers The breakfast room needs the window cills / framework cleaning, slight lack of attention to laying the table , crakes cup missing cutlery no sugar Coffee pot was too big (wasteful) waitress bashing the plates clearing tables Room … window frame needs cleaning dead wasp in corner debris from trees and general build up of grime on window s Beds were comfortable rest was good Excellent leisure facilities
Julie, Zakenreis van 1 nacht, 18 aug. 2021
This venue comes highly recommend to all, not only was they very welcoming they actually helped me create the best couples getaway experience for my partner which is unforgettable. Great accommodation,great service, great staff. And looking forward to returning some stage in the future. Thanks again guys. #goingtheextramile.
jonathan, Reis van 2 nachten, 14 aug. 2021
The bed and room was very comfortable, bathroom a little dated but had everything you need. Food was excellent especially dinner. Staff very helpful and attentive
Janet, Zakenreis van 1 nacht, 5 aug. 2021
Overall, it was an enjoyable family experience, but there were niggling little problems. We had two additional beds for the children - but everything else was set up for a couple only - two mugs, two glasses in the bathroom, two biscuits in the in-room tea-coffee provision, two bath towels, two hand-towels and so on. During the two nights we were there, our room key was deprogrammed twice, leaving us stranded outside the room (once with a sleeping child on my shoulder and once in our wet swimming kit). One morning, there were breadcrumbs on our newly prepared table from the previous night's dinner (I presume). The in-room tea-coffee provision was quite limited - and wasn't refreshed after the first night, so we had no biscuits or fruit tea on night two.
Jason, Gezinsreis van 2 nachten, 3 aug. 2021