Hotel Omni Mont-Royal

The room was spacious and comfortable and the hotel staff was friendly and helpful. My one negative comment is that the housekeeping service was inconsistent. One time I had no bath mat. One time a bottle of cleaning fluid was left in the middle of the counter as though the housekeeper had been interrupted mid-way. One night there was chocolate, one night not. Just kind of odd and inconsistent.

Awesome place, great beds!

... but management were unhelpful and particularly as I booked via Expedia. At one point I was told that if I booked direct they might have been able to help. With 60+ nights per year via hotels.com I have never been told that before! The lobby bar was nice enough and the buffet breakfast was super... the restaurant was overpriced in the evening and the food was average at best. The rooms are a bit dated and tmrfetr was a broken window frame in my room that meant I got *extra* road noise and a breeze. The bed was very comfy and room service was good. No mini bar was a bit disappointing.

Check in time was 3pm however we had to wait until 4pm to actually get into the room. I did ask if they could credit partial comp, they handed us drink vouchers while we waited. Overall, other than the wait to get into our room they were polite and professional!

Right from our arrival at the hotel we were made to feel welcome. The staff, friendly and polite. The room was jaw dropping and a great view of Mount Royale! Not to mention the amazing food and shopping right within walking distance. When we had trouble with some other guests, the hotel sent security three times, and even provided a note of apology, offer to move rooms and some treats. We even indulged in room service which provided for our sweet tooth! Certainly, a worthwhile hotel to stay in again!