This was our 2nd stay at this property. While we love the grounds, design, and aesthetic of the property, the customer service was next to nonexistent.
When we checked in, there was one guest in front of us and one front desk person. It took well over 20 minutes for my turn, and then it took the front desk person another 10 minutes to “find” my prepaid reservation in their system. We were given a room with no internet service and where our phones wouldn’t even get a signal. We asked to be moved, which thankfully they did.
In a five night stay our room was cleaned twice. On the second day, housekeeping came to the room while I was showering for dinner after 4pm. We asked them to come back in 30 minutes. The front desk then called and told us the cleaning staff would be gone by then and we couldn’t get the room cleaned. We asked for additional pillows, they brought us towels instead.
The free breakfast is another nearly nonexistent feature. A couple bagels and danishes and yogurt. But you can buy breakfast sandwiches. It’s a bait and switch from what is offered in the room details. We ended up eating breakfast elsewhere every morning.
Lastly, while the interior design has great style, much of the furniture looks beaten up and rough. And all 3 pools desperately need to be cleaned. The scum at the waterline was disgusting. For $500+ a night, I’d expect better.
This place is cute and great in some ways, but no longer with the cost. We’ll stay elsewhere next year.
