not good !
when we arrive they had a power outage so we were without light until the following day. once the light came back on everything seem to be ok once it was time to shower we had no running hot water we told max the concierge and said he would check and would be fine . We still didn’t have running hot water not only that but the shower head was either not working properly or what but the water would barely come out not only that but the shower head had one hole that had the water spraying outside the shower that had the bathroom floor all wet. The sheets smelled horrible like if they had been left out to dry and they got wet again they smelled humid and really bad.
once we were leaving and it was time for check out we couldn’t check out right away because they tried to accuse about stealing basically there beach towels like common really ??? the concierge went literally to our room to find them we told her they took those towels and gave us brand new white towels she still kept looking at us like we took them or something happen to them. i would not be coming back to this hotel construction was happening across as well and not only that but when they would talk the ppl from the hotel you can hear every word they say from the room. i would not come back again.
nadia, Reis van 2 nachten, 11 dec. 2020
New place. Comfy beds. Warm water. Some contradiction across the street. Easy drive to most places.
Romantische reis van 2 nachten, 24 nov. 2020
Nice hotel but a little distant
It was a beautiful new hotel and the front desk/reception were extremely helpful and informative. The hotel was located in the middle of the two main parts of Tulum so you need to cab most places or rent a bike.
Laila, Reis met vrienden van 2 nachten, 8 nov. 2020
Loved our stay - Awesome Room - Great people!
My wife and I loved our stay! We stayed for 4 days and had a wonderful experience. One of the nicest rooms we’ve stayed. Lovely designs with cool/sexy vibes and aesthetics. We love the beach but the room made you want to be there as well. Sara, Max and the other members of the team made sure we had a great stay! Breakfast was nice, nothing fancy, but nice. The pool and terrace very cool looking as well.
This is a new boutique hotel that has adapted very well to the post pandemic normal. I would gladly stay there again!
JOSE, Reis met vrienden van 3 nachten, 11 okt. 2020
Beautiful small hotel in peaceful area
Great hotel, opened recently with a very unique “terrace” with rope net in some rooms which are very relax places to chill. The breakfast isn’t a buffet but was prepared daily by the pool and quite good. We didn’t enjoy the pool as we came between a tropical storm and a hurricane but the hotel was not far from the ruins by car or from the downtown of tulum where you can find plenty of dining options. Note : beautiful public beaches not far from the ruins
Adrien, Reis van 5 nachten, 4 okt. 2020
Very cool place.. not much of a view but the net balcony was excellent for relaxing on! Staff is great and that rooftop lounge/ pool area is epic!!
Diana, Reis van 3 nachten, 26 sep. 2020
This hotel had everything, great and very friendly staff awesome hospitality, the rooms I had had a beautiful view very spacious,
Reis van 3 nachten, 19 sep. 2020
Love the vibe, coming back again
Wilfrido, Reis van 1 nacht, 14 sep. 2020
Scam. They sell queen suites and they don’t have
The Queen room do not come with a queen bed, it comes with a full bed only that is for solo traveler. I asked the girl and the owner to please honor my queen suite reservation and they didn’t care about the guest. They said they put the “Queen” name just because but not because a queen bed is provided. That’s a total scam. The only good thing about that hotel is Maxi the guy at front desk that goes the extra mile to make guest happy. But unfortunately the general manager and the front desk girl on morning time are helpless and rude.
F, Reis van 4 nachten, 12 sep. 2020
It’s great price. Amazing decor in the room also in the lobby. It’s super clean. Fresh sheets fresh towels. It smells very nice. The bathroom has very nice shower. AC and Tv works. Amazing customer service. Helpful in every way. Front desk speaks English. Rooftop pool. Breakfast included. Complimentary mezcal in the room. I will be staying here again next time. Thank you!
SonaTonoyan, Reis met vrienden van 1 nacht, 4 sep. 2020