The Inn at Opryland, A Gaylord Hotel

I checked into the hotel on April 15th and checked out on April 16th. I expected a very clean well-maintained Hotel with it being a gaylord Opryland Hotel the hotel was okay as far as cleanest but it was definitely not up to standards. Half the plugins in the room did not work. There was no microwave in the room. some of the employees which is completely not friendly at all. When I left on the 16th and I got home I looked at my bank account come to find out they had charged me a $25 fee it had not been told to me when I checked in. I had no clue what the $25 fee was. So I called the hotel to find out what was going on and why was I charged this amount. I ended up sitting on hold for over an hour. I would suggest think twice do not stay here they will charge you fees that you will have no clue where they came from and to try to figure it out it's not easy they will put you on hold and you'll have to stay on hold for hours on end. You would figure with it being a Gaylord Opryland Hotel that they would be very prompt very neat very clean and very respectful well I got something completely different. Me and my girlfriends will never be staying at the Opryland hotel again.

The hotel is older- but overall a good value. The decor was nice enough especially considering rates. Shuttle service is excellent. Only real complaint we had was the strong animal smell in our room (but we used some aerosol spray and opened the door to get fresh air). Front desk attendant was kind, understanding and made reasonable compensation for our trouble.

Rooms had a mildew or musty smell, wifi accessibilty only in certain areas of hotel!

When we first pulled up, we were about to change hotels before even going inside. Thankfully, we went inside Bc it was a very nicely redone lobby, and the interior rooms of the hotel have a much nicer view of a nice pool, but lake that it closed so early, however, Bc the pool is in he middle it echoes throughout making it loud for the guests in the interior rooms. Small rooms, but nice enough, and the main area by the pool is giant, and was great for us to catch up with friends. We’d stay there again, only interior rooms tho.

Everything was fine except the electrical outlets, not able to use them because they were too loose to hold the cords. We plugged in my husbands cpap machine and it would no longer work. I think it ruined his machine. It will not work. Not a good nights sleep for him. Now we must purchase a new machine for about $800.00.