Grand Bohemian Orlando, Autograph Collection

Stayed for our daughter's wedding. The people and the hotel was great. Only negative was the chair, ottoman and sofa in our suite had a few stains. That said, we truly enjoyed or stay and recommend the hotel rooms as well as their hospitality and catering department.

If I could rate this place 0 stars, that would be more appropriate. Don’t count on having a place to stay when you book here. We booked 2 months in advance for a trip. We were told that our booking was confirmed and we were good to go. Traveling with 5 children, just hours before our check in, we recieved a phone call stating that we no longer had a room. They cancelled our reservations and had already over booked so we needed to find a place to stay, elsewhere. Their reason for canceling our reservation??? They claimed that we were using a fraudulent card for booking! I will go ahead and state that our card was 100% not fraudulent and had the appropriate funds to cover our trip. But that aside, when booking, the website states that the card being used to make our reservation WILL NOT be ran. It says that we would be charged upon checking into the hotel. So their reasoning did not add up. The manager was terrible and never once apologized. Just left us feeling completely helpless. Tried to contact their corporate and recieved an automated response, saying they’ll get back with me later. After finally finding another place to acomidate us, we were told by our new resort that it is a common accurance. And that they have heard the same stories before from other travelers. Other travelers that had to go through same stressful ordeal of searching, last minute for a place to stay because the Bohemian over books and leaves people stranded. My advice... DONT CHANCE IT.

Great place staff and location! I love it!