This hotel states it has been refurbished ? (rooms well used)
Room was cleaned daily, but the floor was dusty when we arrived 2 days afer the hotel had opened, double walk in shower, large tv, comfy beds, small balcony (3 people)
Food was served to you from behind protective screens, we thought this was a good idea keeps the food more presentable and hygienic. Plenty of choice at breakfast and evening meal:
Breakfast served Scrambled eggs, boiled eggs, fried eggs, omlettes
Bacon - Spanish , English
Sausages - Spanish , English, German
And much more options
All staff in the restaurant worked so hard , they were all so freindly, polite and helpfull, they provided an excellent service however we fealt more staff was needed.
Gym has a good variety of Technogym equipment, however no air conditioning
Wifi was good all over the hotel
5 minute walk to veronicas strip
Pool area not cleaned daily
Towel hire - 1e per day per towel
Safe - 3e per day non refundable
Mini fridge - 10e or its locked
Tea and Coffee charge for restock
UP Experience - 40e per day per person you can only book a minimum 3 days over 18s only
Building work (jack hammer) going on outside the hotel monday - friday
I booked the gym for the same time every day as they stated only 2 persons at any one time, but some days reception staff either double booked/didnt book
Gezinsreis van 4 nachten, 24 jul. 2020
Haven’t been back to this hotel since it was refurbished. Have nothing to criticise, everything from quality of the rooms, the excellent food, friendliness of the staff and the entertainment were everything we wanted from our holiday. We were especially impressed with the design and quality of the bedrooms and the public rooms.
John, Romantische reis van 7 nachten, 1 mrt. 2020
Had to change rooms but then ok
original room had restaurants over the room also next room had children woh woke us up at 7.00 in the morning
Romantische reis van 14 nachten, 29 jan. 2020
The staff were excellent and first rate at customer service.
The rooms were clean and spacious.
The food was also excellent and a very varied choice, so that everyone could find something they liked, and catered to dietry needs.
The UP rooftop was very good (we got to look round) but was fully booked when we tried to book in.
The Spa was excellent and we had some treatments and used the spa a few times. We had to report the stream room not working, but this was fixed within the hour.
The lifts, although there were 3, 2 only were working during out visit and this resulted in queues waiting for the lifts. We did not mind walking downstairs but could not walk up.
The poolside loungers, although it says they cannot be reserved, were. We had to sit in a semi shaded area whilst there were empty beds with towels on that were not being used, but had been saved. The pool guard did not seem to care and told us there were beds available
The hotel entertainment was awful !!
Reis met vrienden van 7 nachten, 27 dec. 2019
Spotlessly clean, modern bright rooms, dining area & bar. Lots of sunbeds, fantastic food.
Romantische reis van 10 nachten, 5 dec. 2019
Third time to this hotel and cant recommend it enough
Steven, Romantische reis van 7 nachten, 27 mei 2019
The lovely friendly the excellent food and good entertainmentstaff
Romantische reis van 14 nachten, 29 apr. 2019
Needs to get better coffee those machines don’t taste good
Reis van 7 nachten, 12 apr. 2019
Lovely property - upgraded and refurbished but the service is back with the 90's 3 star hotel standard. Very disappointed
Gezinsreis van 7 nachten, 11 apr. 2019
Everything we required was there. Had a wonderful relaxing holiday.
Gezinsreis van 5 nachten, 11 apr. 2019