The Royal Sands & Spa All Inclusive

Just returned from the Royal Sands and Spa. My 21 year old daughter and I spent a few days in Cancun to soak up some sun. The weather was beautiful, the resort was very clean, the food was delicious. The Royal Sands is part of a group of hotels. We were only there for a few days, so we split our time between the Royal Sands and the Royal Cancun. The resorts were very different from each other. The Sands was larger and the water at the beach was rougher, good for boogy boarding. The Royal Cancun was cozier, and the beach was very calm, good for kayaks, paddle boards, and young children. All the staff employees were very friendly. I would like to thank Mariah (spelled differently), our concierge who helped explain the sister resorts and made our dinner reservations. I highly recommend eating at the table service restaurants, as opposed to the buffet for dinner, so make same day reservations each morning. The buffet was excellent for breakfast, but we preferred the other restaurants for lunch and dinner. Check out the spa, if you are so inclined. It is a full service spa, with a jacuzzi, sauna and steam room. But if you do get a facial or body wrap, do it at the end of your trip, so that the sun doesn't destroy the benefits of the spa service. The fitness center is good, plenty of machines, free weights and kettle bells. The resort was very well maintained. I even saw staff cleaning the beach chairs. And there were plenty of beach chairs available each day.

What a beautiful, clean, and safe hotel. The food was AMAZING every single night. The best part was that you can make reservations at other Royal hotels for dinner. Wow.... Seriously amazing food. The hotel was always clean. All inclusive was perfect. The food was the best part! and the drinks were great too. A little light on the pours but can't complain. The pools were perfect the beach was top notch. The only downfall was tall hostess at the buffet restaurant on site. She was friendly at times and incredibly rude others. She sat several people before us, when I told her we had been waiting she proceeded to tell me she already sat us. Um no, we were standing by the host station the entire time. When I told her we hadn't moved she shrugged her shoulders and walked away. She even sat another couple before us after that. Luckily another hostess came by so we grabbed her attention and she sat us immediately.

The hotel is ok. It looks a little outdated, and they charge as much as other hotels that are in a much better shape. The most annoying thing about this hotel is the fact that you MUST GIVE them your room key everytime you go to the restaurant, everytime you order a drink, when you get your towels. I have been travelling to Cancun, Playa del Carmen and the Riviera Maya in general for the last 10 years and no other hotel retains your card while you dine or eat. They can see you have an all inclusive bracelet and you give them your room number and your name. That should be enough to get the service you are requesting. Just for this reason I will never go back to this hotel nor recommend it to anyone. There are only two restaurants in site and the snack bar. (And they never want to serve you at the snack bars , they ´recommend you to go to the buffet instead)