Best Western Ingram Park Inn in San Antonio

Prima hotel. Prijs kwaliteit is ok .ontbijt is matig dat is jammer

Mooi hotel met bijzonder vriendelijke mensen. Ontbijt heel erg goed. Echt aan te bevelen.

The lady at the desk gave us a wrong room. We booked 2 single beds non smoking. We booked 2 months in advance. The lady said they didn't have our room, just a single bed smoking. All was due to Expedia. Strange because on expedia a 2 bed non smoking room was still available the same second. She wasn't helpfull in any way. The next day another lady gave us the right room. She was friendly and helpfull. Complementary breakfast was standard, but to few tables. Rooms were good.

I don't know how this hotel got rated so high. This hotel was extremely disappointing....The moment you walked in the room it smelled like pet urine and was overwhelming. We called the front desk 3 days in a row and they stated they would take care of it. NEVER DID!! We called about tv not working and they stated would send someone over - never showed - tried calling back 3 times and no answer. We then had a toilet plumbing issue 2 days before leaving and I called down in the morning - they stated someone would come fix - never showed - called back in the afternoon and they said there wasn't anyone available and now they offer to move us to another room - 2 days before leaving when we have been there 4 days already trying to get someone to resolve the smell issue. Completely unacceptable. Rooms were not clean, we had to ask for towels because they didn't replace after cleaning room. The breakfast was okay but the area was dirty. I had to clean the table everyday just to sit down. The food servers were handling the food and the front desk. When I went back to the kitchen to get paper towels to clean the table. Eggs/food had been sitting out for along time which is unsanitary and a health concern. I would not recommend this hotel!!

One word to describe it, PERFECT! The hotel staff were amazing, especially Valerie and Maritza. Helpful, friendly, always with a smile. Continental breakfast was amazing every day of our 9 day stay. I recommend this hotel highly!! 10 out 0f 10!! Thank you Best Western Ingram Park Inn.