JW Marriott Cancun Resort & Spa

Construction noise through out hotel was inescapable. At the pool, on the balcony, on the beach. Some notification of construction should be made before reserving. Really put a pall on our trip. Managment should have controlled noise by closing patio doors where work took place

This was our first time at JW Marriott. We have stayed at a number of higher end hotel in the hotel zone in Cancun. This was the first time we went to a resort that does not have all-inclusive. We paid for Club 91 which is their version of all-inclusive-but only offers meals as part of the service in one lounge area. The food was all buffet style and limited to about 7 options. The cost was overpriced for what you get. We have stayed at nicer hotels for less, with free food and drinks. On top of this they were doing construction on the hotel, so there was pounding and construction all day. They offered no discounts for dealing with the construction and did not close off the section of the hotel under construction. The service was great however-the people who worked there are very accommodating and helpful, just like at most high-end Cancun resorts. But Marriott the brand was a major fail. We were promised their best hotel rooms since we paid for Club 91, but due to construction we just got a normal room and it was surrounded by construction noise. The food was subpar and VERY limited. Drinks are extra, activities are extra, snacks extra, etc. etc. I would not suggest this hotel to anyone staying in Cancun, so many better options for the money and Marriott does not know how to treat its customers. They should have closed off a section for construction and only had rooms open that wouldn't be bothered or offer a discount. We were very disappointed and will not be back.

Top notch Hotel. Amazing service, pool and location

Old hotel, premium price but room not renovated. Hair left in bath tub. Phone not working properly.

1) Room stinks! Literally! Hallway full of varnish odor due to ongoing construction 2) when they moved us to another room (due to #1) the key they gave us opened into a room currently occupied! GIVING US A KEY TO ANOTHER CUSTOMER'S ROOM IS A VIOLATION OF ANY HOTEL CONTRACT! 3) upgrade room they moved us to next was OK except no bathroom vent (still stinky) and lukewarm water in tub. 4) when we checked out - front desk person assured us it was a lot worse the previous year! SO THEY KNOW HOW BAD AN EXPERIENCE THIS PLACE IS AND DON'T CARE! 5) oh yes - Thai restaurant was not Thai food- horrible - a complaint to which the chef agreed. 6) water is undrinkable - a choice of the hotel since tap water is perfectly fine at other Cancún hotels. 7) Breakfast bufffet (included in this room rate) is bland, and ordinary. 8) in short - you are likely to have a better stay at any local Motel 6 (leave the light on! - not a paid ad)