Extended Stay America Billings - West End

No frills reasonable, but a little dirty. Stains in the carpet. Pile od small debris on the floor. Pooor jib dusting.

Check in was great and I requested a pet friendly room. The room was clean except for the floor. It was filthy. You could see that someone attempted to clean it and gave up. When I walked across the room I left the imprint of my shoe on the floor. No excuse not to mop the floors. Vacuuming is not enough

Check in lady needs a raise, she is awesome

Room was clean except pillows were flat and smelled. Shower drain backed up with foul hair and was very cold due to no heat in the bathroom

The bed's were lumpy and uncomfortable, they need a mattress topper. And the pillows were flat so it felt like you had no pillow, definitely need new one's plus you need TV guide didn't like scrolling to see what was on TV. Other than that very pleasant stay staff was very nice

Staff did not have masks on except when face to face at check in. Did not have accessible room that we booked. Room was very noisy- could hear a lot of noise from other rooms.

There were a few things I felt uncomfortable about. Not all employees were wearing masks and no guests that I saw. There was no ice machine. I was given a room that was already occupied and walked in on other guests. On the other hand it was very quiet, no loud air conditioner running, little street noise, comfortable.

Super friendly staff and easy check-in process. I would definitely stay here again.

One of the agents at the counter was rude, check in was late and there was no offer of compensation or apology, the mask mandate posted and document you had to sign were not enforced and management was unprofessional and dismissive.

Vary unhelpful at check-in and nothing in the rooms like coffee etc.. Beds were vary hard, rooms were dirty and just an over all bad experience. Also all 5 of the rooms were billed to my credit card and I explicitly told the employee covering the front desk that each room would be paid by the person staying in the individual room, that was a big supervise for me to see on my bank statement. Now I have to collect the money from each person on our trip and deposit that money into my account. So over all a vary bad experience with this particular property, I may stay at Extended Stay America again but probably never at this one again.