This IS NOT a 4 star hotel. Not even close!!
This is a dated and tired hotel with very poor facilities.
The rooms are not anything like the pictures that are used to advertise this hotel and are very basic.
The buffet food is basic to say the least. Very small selection and what there is is often cold and tepid. Most families i watched and spoke to struggled to find their kids anything to eat after a day or so. One family even resorted to eating at burger king across the road every day!
The pool area is ok but there is virtually no entertainment for kids apart from 1 or maybe 2 short games of table skittles or aqua aerobics.
The staff are very rude and are happy to keep you waiting at the pool bar so they can disappear into a stock room and chat on the phone. The only exception to this is Toni, an older guy, as when he is on the pool bar he cant do enough for you.
After a week we really couldnt face this hotel anymore so i booked and paid for a seperate hotel via a different website and we moved to Costa Adeje for the last 3 days.
The other issue you have when booking via expedia is you have no rep or support whilst in resort so when i complained to the hotel reception on the day we booked out we were told we needed to take our complaint up with expedia once we got home!!! The guy on reception was so rude to us and laughed at us when we said we were moving hotels.
I would rate this hotel as a 2.5 star hotel at best.
Do yourself a favour and book somewhere else!!!
Gezinsreis van 11 nachten, 17 aug. 2019
Top value for money 3 min from the beach surrounded by shopping and cafes larger rooms vast assortment at meals and across the street from a supermarket. What more could anyone need?
Reis met vrienden van 2 nachten, 25 mei 2019
Absolutely outstanding value for money, very close to the beach, across the street from a shopping centre, pool area, larger rooms, and huge choices at meal times. Nothing else in this area comes with better value.
Reis met vrienden van 3 nachten, 4 mei 2019
Very good hotel, clean and quiet. Central, walking distance to everything. Very helpful and positive staff :) Good food. Have vegetarian choises, not much food for vegans.
Romantische reis van 1 nacht, 2 apr. 2019
Great quality for the money
We stayed here for 2 nights in march and it was a very good choice . The hotel is located close to all the restaurants and shops and also close to the beach. The staff was good especially Sara who was very helpful and welcomingand gave us a room on the corner with a great view. The breakfast and dinner had a good variety of foods and drinks and were ok, but not great. We had to pay for a beer and a orange juice at dinner which was a bit odd.The beds were great, very comfortable with the mattress on the hard side . The parking was behind the hotel, had direct acces in it and costed around 12 euros per day. All in all a good quality/money report.
Cristian, Romantische reis van 2 nachten, 14 mrt. 2019
Wonderfully located and well run. Clean, safe, across the street from a Mercadona supermarket with amazing food choices. Have been to this hotel three times and will return
Reis van 3 nachten, 7 mrt. 2019
Unbeatable value for money sizeable rooms located a 2 min walk to the waterfront promenade and outstanding choices at meal times
Reis van 3 nachten, 1 mrt. 2019
Great hotel; thoroughly enjoyed my stay there. The food was good quality with a wide selection, the staff at reception were always on hand to help and offer advice, and the rooms were extremely comfortable and cosy.
Great location as well; walking into Peurta de la Cruz takes only a few minutes - it’s a very well kept town with lots to do and plenty of places to eat.
Gezinsreis van 3 nachten, 28 feb. 2019
Free WiFi - is So bad it is NOT WORTH considering, you cant do anything at all with it! they have a Premium Wif fi that you pay for at 5 -10 euro a day which I did not bother to try and was expecting Free WiFi that worked!
Large Air con fan/Cover was hanging down from the roof, look like it could fall out of the ceiling.
Breakfast was OK but bacon was not crispy and dripping in grease, the scrambled egg was runny and mushy, there was no TOAST on offer, the cofee was nice from a coffee machine that you would possibly see at an airport that you put coins in.
Power points in the hotel room are badly placed, no power points near the mirror in the bedroom area but instead the power points are put under the TV or one nexto the bed, however if you want to do your hair in front of a mirror you have to stand in the bathroom as there is a power point nexto the mirror in the bathroom.
If your hotel room is facing the road and shops it will be very noisy at night, you will hear some strange train, bikes, cars, all through the night right up until 5am...
Room Fridge is not good, it is very small and not cold enough if you want to use it for drinks.
The bed was fantastic and the pillows also, I also found a high quality blanket in the large storage by the door with a spare pillow if needed.
Reis van 1 nacht, 9 feb. 2019
Staff and location excellent. Outdoor pool not heated (like most of Tenerife), so it is unusable. Buffet meals better than similar hotels - lots of variety and fresh, healthy food options. Overall great hotel for the price we paid.
Gezinsreis van 1 nacht, 31 jan. 2019