Grand Fiesta Americana Coral Beach Cancun

We left the Grand Park Royal due to smell of urine coming from their garden?? Fertilizer or smell of plant? Not sure? Paid for the Villas, which had an amazing view on the beach, but room was too dark, one dim light for each of the 2 rooms. Floors were not clean, did not smell or feel clean. The food was of low quality. Did not expect that for a $6000 price I paid for 4 nights all inclusive. Drinks were very low quality as well. Champagne was horrible. After one night we left because of overall low qaility. This is a 2 star resort. Maybe 3 at the most. Only plus was the view from the villa room. We checked in to the Fiest Americana Resort for the other 3 nights and were very pleased with the quality and service. Do not go to Grand Park Royal unless you are okay with low quality and service.

It was like no other resort I ever stayed at. The view, the food, the room, the hotel entry, the services, the cleanliness and the pool was all breath taking.

The resort was amazing. Walking distance to the shops and restaurants. The staff was fantastic and very helpful. Simply a 5 Stars Resort. The breakfast buffet was amazing with a lot of choices. It is right on the beach with plenty of water activities available

The hospitality of this hotel keeps us coming back. The warm and courteous staff makes us feel more as friends than customers. Already looking forward to our next stay.

I have never had a worst experience at a hotel. The stay was great until they refused to refund the security deposit to my credit card. They claim they need my bank account which is different than any hotel I’ve ever stayed at before. Given my situation this is not an option and the funds need to be refunded to the original credit card they took the hold on. They refuse to do this and now I can’t get the $300 they’ve stolen from me. This has now taken hours of time and no one speaks English well enough to help.