Grand Fiesta Americana Coral Beach Cancun

Highly recommend this hotel. It is very nice and clean, service was awesome. The beach is nice as well. Will definitely stay here again.

$1922.00 (USD)/7 nights. Nice resort, the pool service is PHENOMENAL. However, once I raised a concern about a transaction in the gift shop, my name (or room number) must've gone onto a list. For the past 2 days, we have been treated poorly. We tip >20% at each turn (someones giving 100 pesos just for bring a bottle of water), but man..... This afternoon, we spent nearly 3 hours (more, actually) waiting on our room to be cleaned. At 3PM, after we had lunch, we asked at the front desk if we could have our room cleaned. They responded to my wife, "Right away". It's now 6:28PM and we just got into our room. At the top of each hour, we inquired at the desk, and we were met with indifference, rudeness, and blank stares. I am curious to see how our next 3 nights go; I will be updating this periodically. I am curious to see if they read these reviews; so far, no one has asked a manager/supervisor to talk to us. I suspect that when we return, we MIGHT get a response; but that will be too late to address our concerns. Fortunately for the hotel, that "automated" posting will make them look like they are attentive and have exceptional service. Out of curiosity, I read some of the recent reviews, and further narrowed them based on ranking. I RECOMMEND EVERYONE READ THE NEGATIVE REVIEWS. This hotel is loaded with fantastic reviews; however, none speak to a specific experience. The negative reviews are quite telling, and in my read, they look similar to my experience----poor service!

Nothing to complain about. Nicest place in Cancun w/the nicest beach. Will return for sure. ONLY complaint is no outside food, no market on the property for OTC medicine, snacks, drinks, etc. Beautiful beach that rivals E. Carribean beaches. Clean rooms, pool, beach, grounds, and family friendly.

Nice hotel, booked not the "all inclusive". The kid room is nice, checkin-checkout as convenient and the little ones really enjoyed it. Spa and restaurants in the hotel are great but cost a lot too. When reserved online, they advertised a resort credit. Upon checkin at the hotel they give you some coupons which allow for some discounts or even freebies here and there. Too bad they advertised the coupon book as resort credit, but in practice these are just coupons and you dont get all the advertised value unless you do all the activities in the coupon book. Nice breakfast cafe and variety. Make sure to get a smoothy! Amazing La Jolla restaurant for dinner w/music. Wifi is so so, frequent disconnects. Different pools, including shallow pools for little ones.

The hotel was very nice, VERY CLEAN and the people working at the hotel treated us like royalty. Highly recommend the Grand Club option as the food choices were excellent. The beach was perfect, waves not too big as on the other side of the peninsula.