Stayed with family for 12 nights and I enjoyed my time there. However, one of the front desk person ( I know his name but not going to write here) was terrible. He behaved as if we were unwanted guests at his house. He was terrible during my check in, and He even didn’t bother to look at me while I was checking out! Just took the room cards without any eye contact!!! Probably he didn’t like me and my family!!! I was allowed to use the pool from 10:00 am one day by taking undertaking that the life guard was not on duty but next day when I request that man to allow me and my children to use the pool at 10:00 am, he simply refused rudely. However, the other person at the reception allowed me taking my signature!!! On a tour you normally don’t stay at the hotel to use the pool from 3:00 pm!!!! However, the hotel was great, the room, gym, pool, laundry, pantry were amazing though the breakfast could have been better. The nearby food shops are a five to eight minute walk. I felt very much secure during my stay. They daily serviced the room nicely.