Chase Suite Hotel El Paso

We always stay at the Chase Suites in route from California to South Texas it is convenient clean and Suits our needs

Great location. Room/bed was comfortable, but sofa badly stained and bar stools had tears in them. I noticed they were replacing furniture/appliances in some rooms. Good thing. But someone left a refrigerator in the middle of the walkway which was there up until the morning I left. I would most likely stay there again in the future.

Amazing!

First off, the staff are wonderful. They were responsive to my concerns and friendly upon check in and check out. The issues I had were with the structure of the hotel. My room (2412) smelled like dog or cat urine. The carpets were obviously cleaned recently but y’all know that smell is persistent. The AC went out at approx 8:30pm and the maintenance man was there quickly to address the outage. The AC was frozen and after 40 minutes of thawing, it was working again. He adjusted the thermostat and left. I woke up at 1:30am and the AC was again malfunctioning. Luckily, the El Paso evenings are relatively mild this time of year and it was not too uncomfortable until I checked out. My recommendation is to change out the carpet in that room and have the AC unit serviced or replaced. Currently, I would not recommend this property for a one person layover in El Paso since there are other more modern hotels In the area.

The hotel's proximity to Fort Bliss was perfect. The hotel staff - everyone we encountered! - were exceptionally friendly and helpful. The room was spacious, very comfortable, and well-equipped (especially the kitchen - nothing else needed except our groceries!). The room pricing was great. The daily breakfast was superb, and the evening meals (included!) were a simple but nourishing family-type meal or cookout, given the day. Overall, this is THE hotel we will stay at during any future visits to Fort Bliss (we're from Arizona).