Chase Suite Hotel El Paso

The first room had a loud noise coming from the air conditioner so they switched me right away without any question. Room was quiet. They had a shuttle service to the airport. It was quick and easy. Very happy and will stay here again if needed.

I throughly enjoyed this hotel and plan to utilize this hotel for any trips to El Paso. The location is convenient as there are lots of nearby stores and close to the interstate. Additionally, the room's space was well designed making the apartment style room seem larger than it was. The kitchen included a full size oven stove, fridge, dishwasher, and coffee pot. Everything in the room including the kitchen was sparkling clean. The bed was ok, but could be upgraded to increase comfort. The storage space for belongings was excellent. There was a fireplace, which I did not utilize. Each room has a sliding glass door that opens a small outdoor sitting area. The wifi was strong. The room did show some wear on some of the cabinets in the bathroom; however, the upgrades have been made where needed and the comfort level of the room is excellent. Also, there are several places to plug in electronics, but near the bed the plug ins are limited (if you travel with a power strip it will not be a problem, but others might have to decided to sleep farther away from some of their electronics).

I knew when we booked the hotel that the main pool was down. But I didn't like the fact that kids were allowed to play and jump into the spa and one family stayed in the spa for more than 3 hours thereby keeping anyone else from using it. I was disappointed there wasn't laundry facilities. Besides that, we really enjoyed our stay. The location was ideal for what we needed. Everyone was nice and the morning food was good. Bed was a little hard and the pillows were too flat for my taste.

The hotel accomdations were okay. But a big letdown for me was receiving a surprise charge on my card 2 days after my stay. Would have been nice if the hotel staff had told me about this late deposit charge at checkin or at checkout. I feel that I got scammed. Will not stay here ever again.

After a 4-hour flight delay out of Dallas, I opted to book a room rather than make the 90-mile trip home. I was looking for a hotel near the airport that was affordable. The Chase met both those qualifications. Friendly staff, clean rooms. Breakfast was not outstanding, but it’s free. Recommend the hotel.