Location is great, staff is AMAZING!
Location is right on the Art Deco walk, tons of stuff right around there. Note that it's a younger more party crowd here. More quiet, Hawaii type crowd further up, north of 15th street. Some highlights:
Free water bottles (big deal)
Use of bikes, beach chairs, and beach towels (nice not to have to rent or pack)
Good coffee in the room (Lavazza machine)
Pool was fun, clean, and cabanas that you can use for free
Room was super cool how it was laid out, transluscent barn doors to the rest of the room. Wife could get ready in the bathroom and I could hang out on the balcony, and we could converse and sip coffee. Deep bathtub too if you're into that. Good decor in the room too, reasonably priced mini bar (shocking!) and good view from the 5th floor (512).
The STAFF was the shining star here. All VERY friendly and VERY accommodating to everything that we needed. We asked for every accommodation, change, exception, favor, etc. and they nailed them all. Everything we called down for - waters, coffee pods, towels, whatever - was brought to the room in honestly 5 minutes. And this was on a holiday weekend! Whoever from mgmt is reading this, the staff working from 5/30/21 - 6/4/21 are all rock stars. We worked with all of them, and they all are keepers!
Daniel, Reis van 4 nachten, 30 mei 2021
Great location! Walked around in South Beach and also enjoyed some time at the pool. Staff were very helpful and courteous
Reis van 1 nacht, 26 mei 2021
One night only, but what a fantastic place to stay. Center of the strip, Americano is a great restaurant, pool has a great vibe and hotel staff go above and beyond to help. We will be back!
Michael, Reis van 1 nacht, 26 mei 2021
They have me the wrong Room, which made the night a complete waste.
Jude, Reis van 1 nacht, 22 mei 2021
Check your room when you get there!!!
The hotel was beautiful and in a great location. The good reviews are true and I’m sure we could have had a great experience. But. The bad reviews are also VERY true
Valet was a joke, felt rushed, had cars honking at us, we had to unload in the middle of a busy intersection. Upon check in, they proceed to tell me there’s addition “service charges” that need to be paid. (Which I had thought were paid upon booking but whatever) We get to the room, great view, cozy, comfy bed, robes, towels, balcony over looking the pool and beach. Everything seems great. Unpack, shower, put on robes..........
Put hands in pocket and boom trash and tissues in the pockets. Check the towels, boom dirty towels.
Called front desk, got new towels, robes and fresh sheets because who knows if they were clean. Then notice creamy liquidy something dripping down the wall. Check the complimentary toiletries, boom used and opened..
THEN I go to use the iron, fill it up with water, spritz my $200 dress I bought in key west and the water bleached my dress!!! That’s when I lost it.
The front desk offered to dry clean my dress (after making me wait a day for the manager to speak to me) I was unable to get dry cleaning bc I had a flight to catch. Then they proceeded to tell me they’d wave a $20 service charge for the inconvenience. Which was a complete slap in the face. Management there is a joke.I should absolutely get a refund. I paid almost $500 for ONE NIGHT (and ONLY night!) to have a horrible time!!
Amy, Reis met vrienden van 1 nacht, 16 mei 2021
Amazing stay in South Beach
anthony, Reis van 3 nachten, 12 mei 2021
Was good. Pool is small. Across the street from ocean. No car rental is needed. Everything is within walking distance. closed to everything. Good customer service. Only one restaurant but the foods are very good.
Chau, Gezinsreis van 3 nachten, 10 mei 2021
In the Heart of SoBe
I can’t say enough about how wonderful this hotel is! Staff is incredible and accommodated every request we had with such kindness. The hotel is in the HEART of South Beach, so it’s ideal for strolling and people watching along Ocean Drive. The pool is fabulous! Restaurant is awesome, too! Highly recommended!
Reis van 4 nachten, 22 apr. 2021
South Beach is LOST
I have stayed here on a number of occasions and have always gotten what I expected .. this stay was very disappointing!! Aside from the friendly polite front desk staff the rest of the stay was terrible. Loud foul mouthed people in lobby and around the pool almost of which were smoking pot. The room was filthy.. dirty carpet, dirty floors, marks on the wall, hair in the bathroom and bath tub , lipstick on the coffee cups ( come on this is during a pandemic) and the biggest issue was how DIRTY the windows were , you can barely see the ocean view. And this was in all three of our rooms !!! We won’t be back .
Bob, Zakenreis van 1 nacht, 18 apr. 2021
It was great everything about the hotel was perfect
Reis van 2 nachten, 5 apr. 2021