Hotel was nice however drinks sucked mostly watered down and didn’t taste good at all
Was more like a private hotel no activities felt dead and lonely. Food was overpriced at the restaurants they had.
Gezinsreis van 4 nachten, 4 mrt. 2021
Bought this for a family vacay - nice place but definitely target towards adults. Pool is 5’ deep or a 2’ deep kiddie pool. Beach was too rough to play in. Had to take a free shuttle to an alternative hotel (royal Cancun) for a calm beach and free water sports. But loved the sound of the waves. Room was clean and food was great. Very nice place to stay for adolescents and adults not so much for 7/8 year olds.
Gezinsreis van 4 nachten, 1 mrt. 2021
Everyone was very nice at check in. We stayed from Friday to Monday & no one told us that we’d have to move rooms on the Saturday. It is in the fine print when you book the room that it could be a possibility though. So that was annoying. I really liked how everything at the resort is connected to your room card like the grocery. Food & drinks were great & at a reasonable rate. They partner with a lab that came to our room to do the Covid tests we needed to go back home. We would absolutely stay here again
Sunshine, Gezinsreis van 3 nachten, 26 feb. 2021
Beds were super old and broken, sheets smell, shower turns on and off so couldn’t hold a temperature.
Romantische reis van 2 nachten, 25 feb. 2021
It’s a wonderful place to spend a family vacations.
Gezinsreis van 7 nachten, 21 feb. 2021
The property was very clean. They have a very streamlined process for getting your COVID test. At check in you scan a QR code. I received an email from the lab the next morning with my appointment. I was tested at 11:30 am and had my results by 6pm. Would stay here again.
Carly, Reis van 5 nachten, 19 feb. 2021
This resort is very nice. The people very attentative with you the service is excellent.
Gezinsreis van 5 nachten, 16 feb. 2021
The location and the private beach front were my favorite things about the Royal Islander.
This was our second time staying there and can’t wait to go back.
We didn’t care for the food so we ate off site for most meals, which wasn’t a big deal since we like variety and trying new things.
Gezinsreis van 7 nachten, 13 feb. 2021
This hotel is part of a group of other hotels, and all of them offers you the option to go for free to have the experience in each of them. For example I was in the Islander and I took the free shuttle to Royal Sand to enjoy the amazing spa they have over there. The beaches are awesome and very safe.
Romantische reis van 3 nachten, 10 feb. 2021
Our ocean view suite was amazing for the view. The air conditioning vent in the king bedroom was very loud when the air was on. Bathroom could use some updating. The shower head sprayed so hard, it didn't have any setting to change it and the tub drain couldn't keep up. By the end of your shower your standing in 5 inches of dirty water.
Staff was very pleasant and accommodating. Maid service was great. The Cafe and the Paco Loco restaurant food was good. The Royal Market had more options then expected to choose from, so for 2 adults we could shop for groceries we needed there. Thomas Moore desk was very helpful with booking our out of the resort activities .
Romantische reis van 8 nachten, 6 feb. 2021