Club Hotel Sera - All Inclusive

s nachts geluidoverlast vliegverkeer. Variatie warme gerechten weinig. Variatie vers fruit was ook weinig. Voornamelijk Russische gasten.

Super hotel en goeie service! Eten is uitstekend zeer zeker een aanrader.

This is an ok hotel, very ornate and somewhat dated. Bedroom was spacious and clean, though the bed has seen better days and the pillows should be destroyed and replaced. However, in these Covid days I was extremely disappointed and worried with the lack of Management control in this hotel. I live in Turkey which currently has extremely high infection rates and i was horrified to see guests being allowed to wonder freely without masks and not being ordered to mask up in public areas. Yes there are signs and sanitiser everywhere and Management and staff were all masked up but nobody ordered guests to mask up. It was difficult to get a lift as guests entered without masks making entering a risk, even though I was always wearing my mask. The restaurant was by far the worst. There was always a Manager at the entrance but guests were allowed to enter without a mask. No gloves were provided for handling china and utensils. Food is displayed without any protection and no screens. Basically this hotel is a Covid hot spot waiting to happen. I have stayed in a few hotels in the past couple months and was happy to see the controls being forced onto guests but not in this hotel. I imagine this hotel will claim it's the guests responsibility to follow the rules but actually it is theirs to protect their guests from this dreadful virus. I won't be going back even when this pandemic is over!

No air conditioning in the room because of the season. Rooms and hallway smelled like cigarettes, I booked non-smoking. Drunk people in the lobby. Old outdated rooms. Dogs barking outside the hotel at night.

WORST SERVICE EVER. DO NOT COME HERE IF YOU'RE FROM THE UK. They forgot to give me my passport when we moved to a much better hotel for a better price even. When I called them they said it was my problem. They were not supposed to hold my passport in the first place and they admitted initially that it was their fault they forget to give it back to me when they scanned it. When I got to the new hotel I asked for them to send me my passport they said it was my problem and that I had to sort it out. I asked them to send a taxi to my new hotel but they refused to do so initially eventually after a lot of arguing they said they will send it. 5 hours later still no passport and when I called them they said they have sent it via cargo which takes 3-4 days as this was on a Friday. I am leaving Antalya on Monday. Meaning I would miss my flight. They said sorry and there’s nothing they can do. Who in their right mind would come up with a stupid suggestion as the other hotel is only 30 mins away. They have acknowledged my unhappiness, not compensated me anything nor have they given me any other solution. I originally booked this hotel for 2 days but I was here for business and extended it for a couple more days and also had some guests come over from the UK. I had 3 rooms with them. The service I received was appalling. They love their Russians but haven’t got any desire to help us. Disgusting

Nice and clean very comfortable hotel

The hotel was great ...very clean and beautiful...the only drawback was the amount of restaurants open but that is because of covid and nothing to do with hotel....i am not a big fan of buffet style meals and that was all that was offered.

Ok

It's great that this hotel works when others or closed. Turtles in the yard are wonderful. Food a bit poor. Wild dogs in the territory makes a little discomfort.

relaxing and pleasant