JW Marriott Mumbai Juhu

The stay was amazing and we enjoyed our stay at the hotel. The service, cleanliness and breakfast was excellent. The only problem was the pick up from the airport on the day of our arrival. I had informed the hotel reception about the requirement of a big car as we had extra luggage. Even after informing them a day in advance, a regular saloon car was sent and we had to wait nearly an hour before they could get a car which could fit our luggage (3 big & 4 small bags) and 4 passengers. Also, on the day of departure, the receptionist charged us for the cost of 2 cars on the arrival day though it was the hotel mistake to send us a car which could not accommodate us wit our luggage. The hotel also tried to put the blame on us for not informing them about the luggage. The manager said he would investigate and let us know but he never came back to inform who was responsible for the blunder. I was very disappointed with how it was handled.

Another lovely stay. Really helpful staff, amazing housekeeping team and a brilliant breakfast.

everything was g8

I arrived with my family at 11 am on 18th july 19 .check in time was told 3 but early flight landing had no choice but to arrive early at hotel .2 young tired grand children from London journey .my room was not ready .I was offerd one room till my room ready that unexpected but value the customer care nd change of policy on humanity regardless of any finance gain .my grand children fall in sleep till 4pm yet we was not evicted at time when our room was ready . Our memory at 486 was unforgettable ocen miles views at sea front water is in few meters distance large vidows make you feel that you are in lagoon nd water is under your villa/building .if i have not stayed i would naver see mumbai from this angel at all .2 nights was not better then 2 days .my grand children did not want to move from window.swimmingpull for kids with life guards around on duty made us relaxed. Choice of food for us nd kids is very important to my grand children as they would not eat any indian spicy dishesh but they found there choice nd tastes that was one point i was worried but it met .I can not find anything bad at all if i do it will be injustice. 486 will be rememberd for years for my grand children as one sad ; Dada this is my home now in mumbai for ever i will come all the time i come to india. J w marriott has many qualities nd master in hospitalities .i have stayed in june i will come back in August as promised to my grand that 486 is for sure for your stay in mumbi before departure London