Disney's All-Star Music Resort in Lake Buena Vista

This was my first stay on a Disney Resort property. We did a Disney Cruise, then a 2-day stay at this hotel. We knew that the quality would be less than on the cruise, so we tried to take everything with a grain of sand. The beds were old and VERY squeaky, but we could deal with that. There were some hairs left in the shower from the last occupant, as well as a can of bug spray on a shelf. The refrigerator leaked. But again, we were staying on resort at Disney, and loved the atmosphere and the shuttle service. Then we flew home and started unpacking. My husband found a dead mouse in his LOCKED suitcase. We had went straight from the resort to the airport to our house, and there were no chew marks in the suitcase. This means it had to have crawled in our resort room. That was too much. I will not be staying on property at Disney again unless I can save up enough money for a better quality resort.

It was a very enjoyable stay However, I certainly would have enjoyed having coffee in my room first thing in the morning. It was a very difficult thing to get dressed, get ready, get packed and get out of the room without a cup of coffee. Most hotels I have stayed at at least have a pot of coffee available in the room. This would have been a definite plus.

The hotel was basic, but nice for the price. I would highly suggest this hotel to other people. Although, I had some issues with the staff(maid and "night shift manager"). When we arrived our room was "dirty", by that I mean we found some old food in the room. We called the front desk and they asked us if we wanted to be moved, we told them no(it was late). The next day the maid confronted me about my complaint, which I thought was rude. She also left old food in our room for two days.I had one issue with the night manager, he was rude, not friendly and not very "disneylike", but the day manager was awesome! We had another issue from another maid. We left our dnd sign on the door so our sheets didn't get changed so I called and asked for clean sheets, the lady on the phone said, "no problem, we'll have them right up&just send your old sheets down with the maid." The maid arrived and I tried to give her the old sheets, she replied"I don't have time to take those, so throw them on the ground outside the door." Then, she questioned why we didn't have the mad change the sheets and then proceeded to tell us we couldn't call and get clean sheets and change them ourselves...BUT overall awesome hotel, just make sure you get a preferred room or else you will be walking a mile! lol

Family stay . Front desk cast member was amazing and went above and beyond to arrange for adjoining rooms.

Our Standard room was dirty on arrival, crisps were found under the bead and the television had a fortnights dust on top of it. I went to complain because after a busy day in the park I wasn't about to stay in a dirty room. Staff were excellent and offered us an upgrade to a 1 bedroom apartment overlooking courtyard.