Palais Sheherazade & Spa

An oasis of peace, well located, excellent rooms, friendly and helpful staff. Speedy WIFI at the Patio, a little choppy in the rooms. Absolutely recommended.

I am amazed that other travelers rated this as a 5-star hotel. I think that 3-3.5 would be more appropriate. The hotel is in a relatively good location; however, upon arrival there is no one at the front door - simply a metal detector!! Not exactly the welcome I was hoping for. The hotel is nice but looks a bit 'tired' - More renovations are needed. The elevator was out of commission the entire time we were there (3 nights) - necessitating a walk up three flights of stairs to get to our room. The wait staff at the restaurant were wonderful, but the front desk people in general were not too knowledgable or helpful.

This hotel could be really great. The wait staff, in particular, were very attentive and professional. However, the renovations that seem to be taking place are not yet fully realized. When you arrive at the hotel, there is a security machine at the entrance--hardly a warm welcome (without a human, that is!) The elevator did not work throughout our stay, necessitating a walk up three flights of stairs (thank goodness our companion of 75 years old is in good condition.) We frequently needed to ask for items such as towels, water, etc. The front desk people were very nice, but not particularly helpful.

Amazing hotel!!!

Fantastic Riad in Fes with beautiful swimming pool and spa, our accommodations were nice and clean and close enough to the center of the city, it was very hot and the courtyards could be maintained better. always playing nice music with charming lighting