Comfort Inn Dallas Park Central

We have stayed at this hotel several times. This trip thee was one day they didn't make up our room, in spite of being told several times that maid service was on the way. Finally, the manager gave my wife sheets an told her she could change the sheets if she wanted to. On check out day, maid service knocked on our door and told us we had to check out an hour earlier than the check out time on the door. Needless to say, we will not be going back.

Staff is always amazing at this location. Very accommodating.

The air conditioner in my room didn't work both nights I was there, it always felt wet in my room. I was not able to take a shower in my room as the bathtub handle was broken and it was going to be another hour & half before maintenance would show up.The people above my room was up jumping / stomping around until 3am the first night of stay. A hot tub is advertised as an amenity for this location, and I must say was the main reason I paid extra to stay at this location instead of nicer hotels in the area. However the hot tub was not working and in filthy condition. Was not pleased and was very disappointed with my stay.

It served the purpose.....a place to lay our head. It did not feel clean and the air conditioner only cooled the side of the room that was closest. However, the staff was nice and brought us a fan to help get us through the night.

The staff was nice but understaffed. The general manager just sat in the lobby in his phone while the front desk had only one person doing check-in, check-out, and answering phones. This during a time when Dallas experiences one of their worst storms and hotels were booking up fast! For this hotel to be sold out and not have “all hands on deck” is bad service to guests. Even when we first checked in, there was popcorn all over the floor while the GM sat on his phone instead of cleaning it up or calling housekeeping.