Catalonia Privileged Maroma - All Inclusive

Een prima hotel!, Onze complimenten voor het Terrace restaurant. Heerlijk gegeten!!! Zeker een aanrader!

Stayed as “privileged” with rather minor benefits - I think standard is equally good. Very friendly and professional staff, amazing food, good entertainment. Place itself is lovely, especially for wildlife lovers like us: full of extremely cute coatis (local raccoons), if you lucky sometimes you can also spot spider monkeys in the trees. The beach is very pretty. Pool is nice, it is open until 8pm, but they let you swim after that, just no service. Our room was decent size, clean and stylish. Taxi to Tulum is 1000 pesos and 900 back (they have fixed rates with slight variations, you can probably bargain, we didn’t). To Chichen Itza we booked a day tour (went twice actually) through Expedia representative behind hotel reception, with Cancun Passion. Well organised tour, the only thing: they drive through Valladolid without stopping, which is a shame, because it is a charming little town worth at least a quick stop. Taxi from hotel to Crococun Zoo is 400 pesos each way, plus entry tickets 32USD. Not a must, just quick and easy. For us it was a perfect location between Cancun and Tulum: quite and remote, but reasonably close to everything. Overall: fantastic stay, good value for money, will recommend to anyone.

I was very disappointed with this hotel. As soon as we arrived we noticed, air conditioning was very weak. We called twice to have it fixed but there was no change. Water in the shower had no pressure, and twice there was no hot water. The main restaurant had like 100 tables with one coffee machine and it was broken. When we asked for coffee, the waitress started complaining she had to go to the bar to get it. Bread was stale, and food was not to resort standards they claim to be. Mexican restaurant had no sauce? Mexican food without this is not Mexican. We are from Mexico and we have traveled to many places but, We are never going back to that place. The public relations manager called me to apologize but I said: Instead, fix whats wrong. Bed sheets were stained, mattress in bad condition, furniture looked old. It was a disaster.And by the way: It's not cheap. My suggestion: Go somewhere else.

AMAZING!

Beautiful grounds, very friendly staff, safe surroundings. The entertainment staff was amazing. We were a party of 13 and everyone stayed happy. A/c could of used a little work for those of us that prefer to sleep at 68 degrees:)