2/10 – Matig
25 oktober 2022
Unfortunately this Villa is not up to standard. There was no hot water last night and this morning. The manager said she fixed the problem however we went without hot water last night and this morning which is not appropriate. We just tested the water again tonight and it's still not working so she definitely didn't fix the issue. There was no mention of the 80'euro porter service to the Villa and the incredibly long, steep and stressful walk - we expected this for Positano but having no mention of the costs - we could have booked a better room somewhere else! There was extremely loud construction right opposite the villa shaking our room and woke us up - no relaxing by the pool all day and only for a few hours because the noise from the construction was ferociously loud. No mention of this to guests on arrival. There was absolutely no service offer of help from anyone working here. Breakfast was nice and the view is beautiful however the Villa Manager Chiara chose to argue with me over these matters instead of resolving them. She was quite rude and in Australia - the customer is always right and our needs come first. Do not waste your time or money here.
Nathalie
Nathalie, romantische reis van 2 nachten
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