Sheraton Grand Shanghai Pudong Hotel & Residences

Room is old

Good Sheraton standard hotel, a little aged but overall comfortable. Convenient as it is next to a mall. Hotel staff are friendly.

Lady in front desk named "Vale" was very friendly and helpful. Super friendly customer service

Lobby staff didn’t know how to handle guests and peak time traffic. I was in the line waiting for check in, many people cut in front of me and the reception staff didn’t attempt to stop them. And the next morning 6:30 am at breakfast, there was a huge crowd in the breakfast buffet. Once again staff couldn’t control the crowd, allow them to take excessive amount of food per person (ie, one kid took a whole plate of eggs, yogurt...) resulting no food left on the counter. I was literally searching for 40 mins and couldn’t find one single cook egg. In the end I realized that the food never reached the counter, as soon as staff brought them out from kitchen, people grabbed them on the way.

This location was great. It was easy to get around. Very clean and turndown service was great. Concierge was very helpful and it was worth the rate. The hotel was clean and all the amenities were amazing. Wife even used the salon and it was magnificent. Highly recommend this location of Sheraton.