Castle Halii Kai at Waikoloa in Waikoloa

The unit was nice but poorly prepared. Broken or inoperable included room phone, bed frame, vacuum cleaner. AC vent rattled badly. Some snorkel gear in poor condition. Broken cooler. Pull out sofa bed broken frame. Didn't have beach towels. Upper unit had noisy people. Staff are not prepared to provide full service and maintenance. Beautiful grounds. Poold and club house were awesome.

My parents and I stayed here for a couple of nights and boy, were we impressed! This is the best experience I have had at a condo or hotel in Hawaii. It was so incredibly quiet both on the property and in the unit. In the bedroom that I was in, I couldn't even hear my parents making their morning tea in the kitchen. The staff were extremely friendly and helpful. The unit was clean, with all amenities expected for a beach condo. The property is beautiful, well maintained, and close to the beach, restaurants, and shopping. I would definitely like to stay here again!

Very nice condo community but upon arrival I was downgraded from my ocean view that I reserved. They did give me the lower price after questioning them. Did not receive any cleaning services the whole week we were there. Didn't get the impression the owners of the neighboring condos were very happy about the "renters" that spend their vacations there. We were once referred to as albinos. Again, it was a very nice condo, with beautiful well kept grounds, just the service and neighbors didn't make you feel very welcome. Will probably spend my money elsewhere when visiting the Big Island again, which is probably what they want.

Beautiful property!

The grounds and pool area were very nice and maintained well. The condo we stayed in was maintained but the carpeting needed major cleaning and/or replacement. The amenities in the condo were good, did lack a few kitchen items, but overall was comfortable. Would like to see housekeeping more often than every 4 days.