The St. Regis Singapore (SG Clean)

Room is huge and spacious. food service delivery is swift. overall OK but not much wow factor

Lift lobby on the floor we were given smelt horrid because of a trash receptacle that was not cleared even during out check out the next day. Hotel staff were told about the foul smell, in the evening as we left the hotel for dinner during the day of check-in

Have always loved their butler service. Once again St Regis didn’t disappoint us this time.

Excellent as always! Always enjoy the butler service!

1 night "Staycation" as we could not travel. Its a really classy/classic beautiful hotel, I believe smaller than most 5* hotels in the city but with a very special touch. Service and food is no less than excellent. Having a staycation during COVID restrictions puts some limits on how spontaneous one can be (e.g. all activities have to be prebooked to ensure that regulations are followed) but the hotel staff did everything in their power to assist )

St. Regis is exceptional amongst hotels in Singapore, a class above the rest. My family and I thoroughly enjoyed our stay!

The hotel is understaffed. There are some hit and misses in their service.

This review is not meant to be nitpicking of St Regis. Having said that, given the stature of this hotel, I hope you see the feedback given as a chance to improve things for guests, especially during a time when business is not at its best. My husband and I booked the junior suite for our staycation. As it was his birthday, I decided to make the booking as I wanted this to be his gift. Little did I realize that this small gesture would cause so much confusion. In the room, the screen showed "Mr Jairam" for the longest time when the hotel knows from my booking that it should be Ms Jairam since this is my last name. Subsequent phonecalls to the butler service ended up with my husband being called "Mr Jairam" even though they have his name on record since both our IDs were photocopied at registration. At check-out, my husband's name (the right one) was the one that ended up on the bill when I made the booking. It was disappointing to see how the staff kept stumbling over our names. 2. The greeting procedure was different each time we entered the hotel. At times, there would be someone to take our temperature. At other times, there would be no one to greet us. And there was absolutely no one to open the door for us. At a time where contactless is the way to go, I think this would have been much appreciated. It certainly is the practice at the other hotels we have visited. The staff do not always greet us either. Some just walk past us even when we smile at them.

Super sleek hotel - very comfortable for a good rest. Thank you for the excellent service, St. Regis :)

Fall in love with the hotel, it is so so beautiful 😍