Stains in the bathroom and in the room on the walls. The elevator had no sensor, almost got closed up twice. And the service lady was rude, front staff wasn’t welcoming. The valet guys were great!
Reis van 1 nacht, 15 mei 2021
Old rooms. No microwave or frig. Not really clean
Rooms are old! No frig or microwave. Wasn’t very. Clean either
Reis met vrienden van 2 nachten, 30 apr. 2021
No go on parking fees
Hotel was nice and clean. Staff very good. Don’t like that I have to pay an extra $15 /day to park. That should be included. Will look for free parking next time I’m in Columbia. Many other hotels provide parking.
Thomas, Gezinsreis van 2 nachten, 16 apr. 2021
Excellent location and customer service.
Gezinsreis van 1 nacht, 2 apr. 2021
Staff at the check-in desk could use a little more enthusiasm when checking in guests.
Susan R, Zakenreis van 1 nacht, 16 mrt. 2021
I expected valet parking since it was a downtown location. We were told to park in a parking garage one block away. No bell staff; If you need fresh towels, you had to depend on the desk service staff to supply them and they couldn't do both--man the desk and deliver towels. Finally, we picked up our own. Some of the desk staff would commit to doing something, and nothing happened. They would lie about getting us assistance. I moved to another room twice and the second room had no TV service. It had not been hooked up. I told the desk clerk about it before i went to breakfast and she said she would take care of it. When I return that afternoon, the TV was still not fixed and she said "Oh let me get someone to come over from another property. We don't provide maintenance on the weekend".
The first room I had had a pedestal sink. I have never seen that in a hotel that had been renovated.
I had drinks at the Roof Top Bar and was telling the waitstaff about my plight, and they tried to make it right. However, the rest of the staff didn't follow through.
Also, it was not clear that our rooms would not be cleaned. The note that we received talked about getting our rooms cleaned after a long stay--5 days--, but it was not clear our rooms would not be cleaned. Again, this was a surprise because this is supposed to be a Sheraton/Marriot. I understand there may have been a limited staff because of COVID, but we should be told about that when we checked in.
Gezinsreis van 2 nachten, 5 mrt. 2021
Very courteous staff. Room clean and beds very comfortable. Will definitely return !
Gezinsreis van 1 nacht, 26 feb. 2021
Cool Vibe and Great Stay
Everything about our stay was really good. Check in, elevators, room and amenities were great. Roof top bar staff and drinks were great, appetizers were good, and never did we see any of the issues others have complained about. It's an old historic bank converted into a unique hotel so don't expect all the modern conveniences of other properties. If you want 2021 construction, there are places that offer cookie cutter hotel choices. We like this hotel because it has character, a cool roof top bar vibe and it's different. Maybe not for every traveler but it's clean, convenient and interesting from the rest.
lisa, Reis van 2 nachten, 26 feb. 2021
The hotel did not clean our room and we had to request towels at 9pm because they didn't deliver them.
Gezinsreis van 2 nachten, 19 feb. 2021
IT WAS JUST NOISY ALL NIGHT,OUTSIDE,IN THE HALLWAY,AND YOU COULD HERE THE PEOPLE IN THE ROOM NEXT TO YOU..HAD A SUITE WITH NO FRIG OR MICROWAVE... NO SNACK OR SODA MACHINES ON SITE...I JUST THOUGHT IT SHOULD HAVE BE MORE ROOM AND MORE AMENITIES FOR $200 A NIGHT
Romantische reis van 1 nacht, 13 feb. 2021