Uyut Hotel

ALL WAS GREAT REALLY HAD A GOOD NIGHT WOULD RECOMMEND

Everything was really nice! The staff was very friendly and helpful. The location is perfect. Not far to walk to the city center but very quiet. Breakfast was great.

Upon my arrival to the hotel the hotel receptionist told me that the room type I booked was unavailable, and gave me a choice to choose either an upper class more expensive room or a lower class more affordable room. I went for an affordable room option. My stay was for 2 nights. At the 2nd late evening of my stay the receptionist called me at around 11 pm when I was already in bed, and told me to relocate to another room type that I originally booked. I told that it was very late for relocation and refused to do so. You don't call people asking to relocate at 11 pm Ms. Hotel Administration!!! You should have told it at the check-in or in the morning after the first night stay!!! Upon the check-out receptionist didn't even bother to tell me that I was charged the original booking price. I stayed in a more affordable room, but was charged for an upper class type room. This is unacceptable!!!! I want the difference to be paid back to me!!!

First let me tell you that the indoor pool they advertised does not exist. It's more like a deep hot tub, without the hot. Second, I booked the room on orbitz and as usual booked for 2 people. When I arrived they tried telling me my booking was on expedia and that it was for 1 person and I'd have to pay 15$ more a night for a second. After A somewhat heated conversation with Aziz, the front desk man, it was resolved. When I asked Aziz to speak with the manager about my problem, he told me that it was a holiday and he couldn't disturb her. Every single member of the staff except for the restaurant staff was rude and unhelpful. They are way overstaffed and when I was talking to Aziz at the front desk, I had about 4 other men, vallets and security crowding my space behind me. Especially the guys doing the "security" looked awful. No one greeted you at the door. They all have you a mean look and there eyes continued to stare at you until you were beyond view. It was an extremely uncomfortable stay. Given that I had a suite and the most expensive room in the hotel. I expected a little more customer service than what I got. I will never consider staying there again.

Отель давно уже зарекомендовал себя как недорогой, но уютный и комфортный. Мне, как приезжающему на короткий срок, все нравится. Единственное ,что хотелось бы пожелать, чтобы уборку проводили ежедневно ,а не в день заезда и отъезда.

Zentrum in 10 Min zu Fuß erreichbar, Frühstück reichhaltig, Zimmer leider recht kalt

Все отлично! Но, я никогда не ставлю оценку 5 если не уделяется должного внимания напольному покрытию (ковролину) в номере. Его в редких случаях проходят пылесосом. Просьба обратить внимание администрации на этот аспект чистоты в отеле. Спасибо! За последний год WiFi в Казахстане стал "хромать". Даже не знаю отнести это к недостаткам отеля или это проблема в целом по стране.

Хороший отель. Ничего сверхъестественного.

Alles stets zu unserer vollsten Zufriedenheit. Zimmer sauber, Hotelangestellte sehr nett und zuvorkommend, Essen sehr lecker.

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