Super 8 by Wyndham Heyburn/Burley Area

We have stayed at this hotel at least 50 times. This time was by far the worst we have ever experienced. We had reserved a room for me and my husband and for our son and his wife and kids. The check in took nearly 45 minutes. We had asked for a handicapped room with a walk in shower. They gave us Room 209. The lady at the desk reassured me it was handicapped, after I told her we usually stayed in 107. When I got up to the room, I discovered it was not a walk in shower. I had to go back downstairs to the lobby. It took another 15 minutes to get us into 107. Very frustrating. I also asked if she would wait until my son got there to check them in. She said that wasn't necessary. She never did ask for his information. Later on, my son made a reservation for the pool/hot tub. About 30 minutes later, the young Hispanic lady at the desk asked me if I thought they would be comfortable having another family with them in the pool. I told her no. They had been in the pool room for 15 minutes when another family showed up. My son was upset. I was upset. I went back to the front desk and asked why she allowed the other people to go into the pool when I had specifically told her no. She made some excuse and told me she would go ask them to leave. They did...10 minutes after she asked them to leave. She also had her boyfriend in the lobby. Not good service. Please bring back the women who were normally there when we were there. This never would have happened!!

On masks even at the front desk You Covid precautions are non existent

Great place to stay with a dog because of good, safe walking area

The hot tub was not working and the fan in the bathroom was broken.

We always stay here on our way to utah. Comfy beds, clean, close to restaurants.

Nice room, pretty quiet. Very comfortable bed. Check in staff adequate, not terribly friendly. The free breakfast consists of a bag of goodies, instant oatmeal and yogurt- a little disappointing.

It was the best hospitality I’ve ever had!!

This was a rolling in-sleep-roll out stay. It was a clean room and a comfortable bed. Breakfast was a to-go bag due to COVID19, but there was coffee. It was about what I'd expected and planned fromq

This was a nice place to stop on our way through. The room was clean and spacious. The service was friendly and helpful.

This hotel was amazing! The staff was very friendly and the rooms were clean and nice! I would highly recommend this hotel to anyone.