As we arrived at the hotel we also have been transferred to their second hotel which is located about 700m away. A cleaned and beautiful area but definitely no 4 star hotel! There is no Wellness, no Fitness area and the biggest insolence no WIFI (as indicated when you book it). As I asked for a solution (I had to answer urgent E-Mails) I was told to go the Camping area for a Internet access! I mean??? We didn‘t feel welcomed and I would never ever recommend anyone to book this hotel.
Romantische reis van 7 nachten, 29 aug. 2019
Estivemos em família por uma semana. O quartos foram limpos e arrumados todos os dias. O staff é muito simpático. A animação para as crianças é muito bacana. As areas comuns são boas, mas não tem wifi nos quartos, internet ruim somente em um ponto próximo a recepção (bem longe dos quartos) e tivemos problemas ao esquecer coisas nas áreas comuns do hotel. Um óculos de sol foi esquecido na área da piscina e não foi mais encontrado e uma blusa de frio foi esquecida no restaurante e não foi mais encontrada. Em Contato com os funcionários e recepção recebemos apenas um não encontramos nada e ninguém pareceu se importar com a situação como se fosse algo usual. A dica é muito cuidado com seus pertences!
Cibele, Gezinsreis van 6 nachten, 26 mei 2019
Spent a week at Cala Ginepro hotel with my family. Or better saying, we're transferred to another hotel called Il Giardini di Cala Ginepro which is 600m from the Cala Ginepro. During the check in I was informed I had to pay 56€ p/p for entertainment and that was not optional. Next day, I wanted to have a towel to enjoy the swimming pool and I was informed the towel rental costs 6€ and 4€ for replacement. Everything should be done through a prepaid card. Nothing can be bought at the hotel with cash or your own card. To finalize the trip, I forgot my jacket on our last dinner in the hotel. I was the last one to leave the restaurant and only the waiters were there when I left. Next day, I asked our waiter about my jacket and him, with a very weird attitude, said there was no jacket when I left and ran away. I made a complaint to the reception but they really didn’t care about it (seems to be a normal behavior).
Wi-fi is crappy and only works at the reception. Entertainment team was great and the food was good but all those attitudes and behaviors during our stay made the trip disappointing.
Gezinsreis van 6 nachten, 26 mei 2019
Meraviglioso Resort servizio pulizia ottimo immerso nel verde
Vincenzina, Reis van 4 nachten, 23 sep. 2018
Bel hotel, chambres propre et sdb luxueuse. Le spa ainsi que la piscine intérieure est à 25€ pour 3 heures. Le buffet est pas mal mais le personnel est pas toujours sympa. La plage privée est pas fantastique
Trinidade, Romantische reis van 3 nachten, 19 sep. 2018
LUIZ HENRIQUE, Romantische reis van 1 nacht, 19 jul. 2018