While it is a cute place and the staff was very nice, and did their best..think the management needs a kick. Took 3 trys on first day to get the room made up, or at least clean towels and coffee..finally done at 4:30 after nagging, but minus, coffee, hand towels, washcloths and bathmat. Second day took til about 2:00 and 2 calls. Our biggest concern was that we were located on 2nd floor with outside steep staircase with zero lighting! Two fixtures nearby were there without working bulbs. We arrived at about 10:00 p.m., mid 70's dragging luggage up the un-lit stairs using cell phone for light (he with replaced hip, me with plate in ankle from break, and former broken wrist, both from 2 falls in past.) Advised staff and manager of issue and that it was an obvious liability for the Hotel. Was advised it would be taken care of, on several occasions. The light at the other end of the hall was replaced, but, did not shine into stair area. Apparently, because the light over the stairs was 2 stories up, per the staff member, the outside contracted "electrician" was not allowed to change the bulb for their Insurance concerns for that employee...really? What about the Hotel Insurance concerns for a guest that tumbles down the stairs??
Overall it seemed there were staffing shortage issues, communication issues with staff and management and guests, and a general "non-followthru" with management.