The hotel is listed as a 4-star property, however this hotel is so far away from 4-stars. I would rate it 2 stars at best. We have booked a jacuzzi room and upon check-in, we were told that jacuzzi can't be operated by guests and must be filled by hotel staff. That's odd but fine. The only issue is that the latest the tub can be filled is before 9PM. We got to the room and there were 2 small hand towels in the room. We called to get towels and we were told that the entire hotel has no towels and if we want, we can come down to get few beach towels. We asked to have towels or any sort of towels to be brought to the room and they said, fine. We were there for another 1+ and no-one brought us any towels and they wouldn't even answer the phone. When we went down for dinner, they said that they are too busy. We asked to fill the tub by 9PM. Came back at 9:30, the tub is filled but it doesn't work. They sent maintenance, which said that this tub is broken and won't work. They offered us a $50 refund due to inconvenience, however it was not processed when we checked out and now I have to call the hotel to work this out. And there is another thing. The hotel is advertised with full breakfast included, however it turns out that breakfast is served ONLY between 8AM-9AM. I have NEVER been to a place with breakfast for only 1 hour. So, we've missed that as well.
This room is over $400 per night. This is unfortunately a complete rip off without any real services being provided. Stay Away