Having stayed at the Bob W Olympia, staying at the Bob W Philbeach Gardens was a much poorer experience and there were none of the small details that made the stay at the other Bob W so special.
Last time, there was ground coffee and cups from a local supplier, and a tote bad, a bottle and charging cables to use during my stay. This time, none were included and while the room itself was ok, there were marks on the wall and the bottom of the bed, and an unpainted patch with holes in the wall where it looked like there had previously been a shelf. There was therefore no shelf next to the bed, so I had to leave my things on the floor, and there was no lamp next to the bed either, so I had to keep the ceiling light on and get out of bed to turn it off. The pocket room is small, just as described in the listing, but I would say that for one small person for a couple of days it is perfectly fine.
To access the bathroom I had to go down three steps, and it looked recently renovated, although the cabinet underneath the sink was wonky and there was a cup holder for the toothbrush with no cup.
The whatsapp number to contact the team worked fine and they replied quickly, however when I asked about the tote bag, I got a reply saying that there should have been one and that a team member could bring one, however that never actually happened.
Ultimately I had an ok stay and the location is fantastic, but having previously stayed at another Bob W, this time it was a disappointment.
