Diplomatic Hotel

This is a nice hotel, but definitely not to a 5-star rating. Just didn't have the amenities or appointments you would expect in the rooms or the common spaces. The buffet breakfast was amazing and the staff were friendly and tried to be helpful, but there was always something missing. It is in a safe neighborhood with many meal options within a few blocks to walk.

This hotel claims to be 5-star, but it's far from it. Of course, it's much better than a cheap hotel, but it's not acting as a 5-star. Main problem: service which appears to be a lack of standards and management. The room was not clean; the robes were first missing, then tiny/unusable when delivered; shampoo/soap were missing at times; breakfast buffet was always running out of hot water for tea; getting in & out of the parking was a struggle as there were several staff in the lobby or by the front door, but often no one to tend to the parking gate; and the whole floor reeked of tobacco smoke. Most annoying was the lack of respect from Gonzalo, front-desk supervisor: there was an issue with billing (they use their own conversion rate from pesos to dollars, which results in overcharges); first I just reported it, and Gonzalo suggested that, instead of correcting the mistake, the hotel could do something for me; I replied: great, come up with something! The next day, I went to talk with a front desk attendant; Gonzalo heard me, came to talk in Spanish to the attendant (he knew I did not speak Spanish), and left the attendant to explain that "the hotel would not do anything". How rude to converse in Spanish about me in front of me, and then to deny any wrongdoing! And he is a supervisor - leading by example!!! Well I will not be staying at this hotel next time I am in Mendoza, that's for sure.

Great hotel and location near lots of great restaurants.

The best one in Mendoza...spa service is really good, the room is so comfortable

New modern hotel in nicest part of the city.