Geeat customer service, lovely ocean view room and within walking distance to Broadbeach and Surfers
Romantische reis van 1 nacht, 4 jan. 2021
Our room on the 7th floor had a great view and the location to Broadbeach and Surfers were good.
The room had no extra toilet paper (only half roll on arrival), no washing up liquid and could do with a good vacuum. The window sills were mouldy and dusty. I cleaned up the mould and we always take our own toilet paper & dish wash liquid etc.
Maddie, Romantische reis van 6 nachten, 2 jan. 2021
Good location close to beach, with beautiful hinterland view from the balcony, over the pool, tennis court and Nerang River to the hills beyond. Rooms were spacious and well maintained. Kitchen facilities were comprehensive with a cook-top, fridge, microwave oven and plenty of tools and crockery.
The fans were very dirty and would have needed a vacuum cleaner to clean them. We couldn't have used a wet cloth without dropping heaps of dirt on the floor.
Check-in on Christmas Eve was traumatic, due to mis-communication. Our confirmation notice stated that check-in was between 2 and 5 p.m. but the reception counter had closed at 1 p.m. and the after-hours service didn't open until 4 p.m. We were thinking we might have to sleep on the street until the after-hours service answered after 4 p.m. The after-hours lady who answered was very nice and put us at ease. Obviously the resort should have been informed us about the early reception closure, and the after-hours service should have opened at 12 or 1 p.m. that day.
George, Romantische reis van 4 nachten, 23 dec. 2020
Close to beach and eateries wish we could afford to come back and stay, so needed a break
Teena, Romantische reis van 1 nacht, 4 dec. 2020
Newly renovated room with great views of Surfers Paradise. Loved the in room spa.
Angela, Romantische reis van 1 nacht, 11 sep. 2020
Receptionist on arrival was excellent but after that we were quite disappointed, for example, there was virtually no hanging space, the shower facility was inappropriate for older people, people cooking triggered the fire alarm, "hoons" on the roads below made it difficult to sleep (are there no rules in Qld regarding noise from exhausts on bikes and cars?
N, Reis van 7 nachten, 2 jul. 2020
Kathy at reception was very accommodating. Room was beautiful and view was stunning. Bit of a walk to the tram stop each day but great exercise. Easy access to everywhere. Beach was extremely close. overall a wonderful stay.
Karren, Gezinsreis van 6 nachten, 18 mrt. 2020
Great location close public transport. Lovely pool spa bbq. Many repeat holiday maker's great value.
Romantische reis van 14 nachten, 25 feb. 2020
The people own there appartments don’t know how to share the resort and were rude
Reis van 9 nachten, 21 jan. 2020
Good value, got everything you need for a short or long stay. Been here twice and not disappoint. Thank you team
LarryMa, Gezinsreis van 7 nachten, 15 dec. 2019