Perfect customer service, the staff is so friendly. Especially BB from the front desk who arranged an upgrade and late check-out for us. The hotel arranged a birthdaycake for my sister and rose petals on the bed with HBD. We were so susprised, the sweetest thing.The Panoramic room is just amazing. Very spacious room with shower, very nice infinity pool around the corner, bath on the balcony with stunning sea view. A few minutes walk from the hotel entrance to the room: 1 elevator, a few stairs, the second elevator, a very short walk and then the third elevator. It’s called a Cliff resort for a reason ;) Breakfast is really good. A lot to do also outside the hotel: massages, several restaurants. Better to book your tours and transfers outside the hotel, since it is much cheaper. Tip: do NOT Book at the counter at the beach called Longtail boat service & Tourist Information (875 Moo 2 T. Aonang). Women at the counter talk to you as if you’re stupid, calling out names and laughing right at your face when you are asking for more info. Not even to mention the ripping off (buy a Two way ticket to Railay Beach, but once you want to go back they tell you need to buy new tickets double the price otherwise they refuse to take you back to Aonang Beach. Walk a bit further on the boulevard for the other kiosk). Yet, our great experience at the hotel outweighted the nasty experience with this touroperator.