Hotel Indigo El Paso Downtown

A groovy place to stay!!! Fun vibe!!!

The hotel has a late check in. The system was down when I arrived. The check in time was longer than expected. Hotels.com did not mention a fitness center, I had to travel to get to a gym. Over all it’s a modern hotel and well taken care of.

The Hotel Indigo is well located in downtown El Paso, super friendly staff, good food, and a fun vibe. Enjoyed my stay immensely.

I booked a king room with breakfast, originally slated to stay for one night, but decided to extend it for two nights. At 2am when I checked in I asked the night agent to connect the reservations so I wouldn't have to get up early to change my room; after about 5 minutes he connected the reservation and stated I wouldn't need to do anything further. In the morning I went to the front desk to inquire how the breakfast worked and where it was located. The front desk woman was very unpleasant, unenthusiastic, unengaged and rude. She argued with me about how many breakfast tickets I had with my reservation and told me that I would need to bring my credit card and id down to recheck in. I explained that the night agent took care of it at 2am when I checked in and she said he couldn't have because it was yesterday. I reminded her that 2AM was the same day and that I will bring my card after breakfast because my wallet was in the room. She said very snarkily, well your key will be cut off at 12noon so make sure to do it before then. After breakfast I spoke to a manager and was very disappointed with the outcome. Overall, the hotel has a great vibe; the bar staff is amazing; the service and food at the restaurant on the main level is excellent & delish!; the pool is great... but the service from some of the front desk crew sucks!

Beautiful hotel, room was great, only small complaint? Check in; they did not have our room ready and this was after 4:00 p.m., close to 5:00. We had to opt for a double bed room. We did meet Tony Hawk though!