Santos Hotel

Its amazing hotel and the staff are so helpful i always choose this hotel everytime i come in taiwan

It is an old hotel and the room is spacious. The doorman is really nice, helpful and attentive. The housekeeping on the phone provides bad service though not so bad at first when I asked for 3 adapters, they sent us some and we finally only able to choose two. (One is not working). Later on my auntie from another room called the housekeeping to ask for an adaptor and she was told by the guy on the phone,” you got three already! You guys are together!” Then he hung up right away! That’s very rude! We booked 2 rooms , 6 adults with 6 cell phones and they could only provide 2 adapters , we had a tough time in charging our cell phones. It was our mistakes didn’t bring our own adapters as I had expected the plus is a universal one like the other hotel I had stayed last year in Taipei. I also read that adapter is provided on the wed site when I make reservations. No matter what, we didn’t deserve to get such poor service! First time ever! Definitely will not stay there again !

The facilities are quite old and outdated but overall are tidy and very spacious. Beds are huge and comfortable. However, the cleaningness of the toilet seat was a bit disappointing and full of smell of urine. Front desk were friendly and helpful. The hotel provides a free cell phone or each room, which is very handy as packed with free internet data as well as free international call amongst a variety of major countries.

Santos staff is very attentive and friendly. Biggest problem was the smell in 13th floor rooms. Both my brother and I had to ask for change immediately when the first room is opened; ended with the third room. The rooms smell of mildew and urine, just awful. Room change and housekeeping happened very quickly but this should not be a problem to being with. And Wi-Fi was super slow. Difficult hotel to return to.