Heywood House Hotel, BW Signature Collection by Best Western

Nice clean room, a little on the small side but was ok

First off, the customer service was extraordinary. Our requests were handled quickly, professionally, in a courteous and pleasant manner. The only reason I rank the condition of the hotel below other areas is because they are undergoing a renovation and the building is engulfed in scaffolding. But we were not impacted by any noise. The first room we stayed in had yet to be renovated and looked a bit worn. We asked to be moved to a renovated room and from then on our stay was exceptional. The location of the hotel is also a big plus.

I booked breakfast included but had to query what I could have in pub restaurant next door. Unusual arrangement.

We had a great weekend in Liverpool drop the cases of at the hotel very helpful park the car at Q-Park and the hotel gives you a ticket to get discount, the rooms where very nice and clean, the following morning had a great breakfast, would definitely come back to this hotel

The friend I was with was taken I'll and the staff were more than helpful. We had to stay another night and they arranged another room for myself immediately. All the staff were very friendly and helpful. Would definitely stay there again.