Shanghai Marriott Hotel City Centre

I should gave them the better rate supposedly,however I changed my mind after we have had the crab buffet dinner at the third floor restaurant, those serving chefs are terrible as well as their food, special at the sushi counter. Her attitude was so

Wonderful experience. Excellent location and nice comfortable room.

You can’t have the worst possible food in the world. No feedback after making the complaint..

I am shocked at the service and bathroom quality of this hotel after staying twice before with amazing experience. Service at reception desk was disappointing, slow and not attentive at check in. Have a room 810 with shower area adjacent to commode with no shower enclosure, water flowing everywhere while taking shower, disappointing. Night before check out, staff at reception didn't record late check out at 2 pm although confirmed verbally, very casual, two staff serving one guest. I am not likely to return to this property, it's the Management went down wlthough this property is highly rated by me earlier.

Hotel Manager Katherine and lobby girl Mandy provided a great service of decorating the room for the special request. I had a great time during my stay because of their excellent service.