GR Caribe By Solaris Deluxe All Inclusive Resort

apparently the hotel and Hotels.com do not have great communication about reservations. I was required to have a cash deposit for two rooms for first night cost even though everything was prepaid through hotels.com. (Credit card not accepted, cash only) . The room reserved on the website looks nothing like what we actually got. Be careful as you expect what you are shown but you get something inferior. Overall it’s a typical all inclusive resort. Cheap drinks and so so food. The only way we would stay here again is if the price is dirt cheap because for price of what we paid the value is just not there.

We have visited Cancun and Riviera Maya resorts for few times, this stay was bad (if this was first stay we would have never gone back to Cancun). Resort decor is nice but rooms are small. We booked ocean front room but guess what, rooms don't have balcony or full glass window. Our ocean front room had 2 small windows to look at ocean !!. Staff was not very friendly and kind of in their own zone, no good greeting sense or hospitality. Food was not only bad-average, at times we were starving !! they do not have most of the food available 24x7. Buffet had specific cuisines at a particular time for you to choose. Not at all kids friendly menu. We had to wait and request main chef to make some pasta with white sauce for kids !! Their Pizza station and Sushi station are open 12p-6p only. Few other options used to get over and they didn't bother to refill. They do not serve alcohol 12-11am. Also, even buffet does not have open seating and had to wait for 10-15 mins each time for table. Breakfast had same option everyday. I had to stand in line for 30 mins to get pancake for my 2 year old. Breakfast restaurant is very stuffy. Shows were good. Pool area is good, water park is average, activities were fun but only like 10-15 beach umbrellas ! They do have some shade area with chairs but not a good place to enjoy beach. There was ton of seaweed and hotel didn't care to clean it up. I would never go back and would not recommend to anyone. There are good resorts down the lane.

Pool bars close at 5:30 p.m. what the heck is that bed was super hard staff was great.

Simply amazing. Very friendly staff, Mariam at the spa, Tehran at guest services, Javier at room service, Omar in housekeeping and Mikail puts the sun in Solaris!!

my friends and i were looking for a fun resort with lots to do but inexpensive for our week long vacation. this was the perfect resort. it was the perfect mix of drinking fun but also relaxing. everyone there was very friendly and the food at all the restaurants was DELICIOUS!!!!