Galleria 10 Sukhumvit Bangkok by Compass Hospitality

Stayed for 4 nights with 3 bookings, as we got 1 more friend coming for 2 days only in the middle, I booked a triple room. I explained to the front desk when I check in very clearly, she showing she understood. She gave as a twin bed room which is terribly small, and said will add one more bed for us on the next day, OK. Unfortunately bed was not added when we go back at midnight. Waiting the house keeping to set up at 1am, OK. On the third day morning 9am, they call my room to ask for the extra bed back, because they didn’t get enough bed for other room. WTF?!?!?!?!? Woke me up in the early morning telling me this silly joke? After heavy complaint, the manager offered us late check out at 6pm on the next day for us, which is not necessary since original check out time is at noon, my flight was at 3pm, OK. THE HOUSE KEEPING STILL WAKE ME UP AND OPEN MY ROOM DOOR AT 10am TO ASK THE ROOM BACK!!!!!!!!!!!!!!!! HORRIBLE HOTEL HORRIBLE STAFF HORRIBLE EXPERIENCE I WILL NEVER STAY HERE AGAIN!!!!

Stayed for 4 nights with 3 bookings, as we got 1 more friend coming for 2 days only in the middle, I booked a triple room. I explained to the front desk when I check in very clearly, she showing she understood. She gave as a twin bed room which is terribly small, and said will add one more bed for us on the next day, OK. Unfortunately bed was not added when we go back at midnight. Waiting the house keeping to set up at 1am, OK. On the third day morning 9am, they call my room to ask for the extra bed back, because they didn’t get enough bed for other room. WTF?!?!?!?!? Woke me up in the early morning telling me this silly joke? After heavy complaint, the manager offered us late check out at 6pm on the next day for us, which is not necessary since original check out time is at noon, my flight was at 3pm, OK. THE HOUSE KEEPING STILL WAKE ME UP AND OPEN MY ROOM DOOR AT 10am TO ASK THE ROOM BACK!!!!!!!!!!!!!!!! HORRIBLE HOTEL HORRIBLE STAFF HORRIBLE EXPERIENCE I WILL NEVER STAY HERE AGAIN!!!!

Service was great! Staff were efficient and friendly, room service was speedy. The location was great as well, near the BTS. Small problem initially with the room but the Management was quick to salvage the situation. Bed and pillows were comfortable and the towels provided were clean. Only need to improve a little on the cleanliness in the room. Would definitely stay here again in future.

Stayed for 4 nights with 3 bookings, as we got 1 more friend coming for 2 days only in the middle, I booked a triple room. I explained to the front desk when I check in very clearly, she showing she understood. She gave as a twin bed room which is terribly small, and said will add one more bed for us on the next day, OK. Unfortunately bed was not added when we go back at midnight. Waiting the house keeping to set up at 1am, OK. On the third day morning 9am, they call my room to ask for the extra bed back, because they didn’t get enough bed for other room. WTF?!?!?!?!? Woke me up in the early morning telling me this silly joke?

AYs enjoy staying here as it close to skytrainnanfnsny restaurants and bars