Modern A+ for service and cleanliness
Clean modern apartment in the heart of Surfers. Apartment fitted out for the family stay Friendly staff and service A+. Comfortable beds very important!
Mark, Gezinsreis van 5 nachten, 28 mei 2021
Weekend on the Gold Coast
Right in the middle of Surfers Paradise- nicely appointed rooms and close to everything- recommend
James, Reis van 2 nachten, 27 mei 2021
Clydesdale family week end away
If your looking for location this is the place you are in the heart of it all with entertainment and restaurants at your fingertips
Customer service we could not fault
However beds and pillows need to be upgraded
Other than that we were extremely happy and would return to the Hilton for another stay
Georgina, Gezinsreis van 3 nachten, 20 mei 2021
Nice but no one wants to be Cold.
The heater wasn’t working in our room for the whole three nights, didn’t get the option of a new room little bit disappointing when you spend money for a nice room.
The staff were terrific they did everything they could but could have just put us into a new room.
Bradley, Zakenreis van 3 nachten, 18 mei 2021
Would never stay here again. Far from a 5 start hotel, 3 star at best. Hilton has definitely gone down hill.
Brock, Reis van 2 nachten, 23 apr. 2021
Great location, nice room, very clean, breakfast was amazing!
April, Reis met vrienden van 1 nacht, 19 mrt. 2021
Very central hotel right in the action of Cavil Ave.
Reis van 1 nacht, 5 mrt. 2021
Very poorly run in all aspects.
Apartment was filthy- stained fabrics, dirty walls. Fridge leaked with alarm constantly going off. Room phone broken, as was bathroom light.
Nothing in fridge at all. Bare minimum and basic toiletries, no robes etc.
Description online strongly misrepresents view and size - photos of the noted apartment are a completely different configuration.
Food service wait time over an hour, some facilities closed.
Lack of customer service and focus astounding.
No impression of quality or care for customer experience at all.
Could not be more disapointed.
Reis met vrienden van 2 nachten, 5 mrt. 2021
Clean room, nice view and excellent food at the restaurant
Romantische reis van 1 nacht, 3 mrt. 2021
The room itself was lovely, however the check in process is a real scramble. Extremely poor building design with no real place to park for check in. I ended up parking downstairs, no where to access the internal lift as I had no access swipe, so caught a lift sending us to the rear of the building on street level, walking around to the main entry to check in at 9pm with 2 small tired children was an extremely painful process. And then coming back down looking for parking for guests were few and far between. The worst check in experience to date.
Gezinsreis van 1 nacht, 25 feb. 2021