Radisson Blu Aqua Hotel Chicago

Room had some bugs in it, scrapes on walls, hairs on floors, sink, and bathtub. Got moved to another room, better but didn’t seem super clean.

I checked in on Friday night for my wife’s birthday and she started to show symptoms of Covid so we decided not to got in the room. I called and told the front desk and they said they would check with security to see if I used the room because I never actually walked in the room. I was supposed to get a refund but never got the refund back

the hotel was dirty and there were late night parties going on. Many guest were not wearing masks.

The hotel was pretty. The room was a little small.

Room, lobby, food, service were all wonderful - but know that the hotel is located within a building that also has rentals/condos so those residents are also using the facilities. During the day there were a lot of moms/nannies with babies at the pool and there was some sort of camp going on too.

The residence were hostile, there were lots of police calls, the carpet was dirty.

The pool was absolutely gorgeous and the views made it worth the price!!!

With all this craziness going on, everyone made us feel safe and comfortable. We will definitely be back again

This was my second time staying see as though my first time I had a great experience so I decided to stay again for my birthday weekend July 12-14 the first day of my stay was ok but the 2nd day we were harassed by the step for having a few friends by the pool to help me celebrate my bday. We were treated as black peoples and not customers. The pool area was literally empty with the exception of me my fiancée and 5 other friends not bothering anyone... the security guards were flirting with me telling me it was ok to have extra guests so as it came near to closing time for the pool the security on staff said it was ok for me and my guests to go up to my suite in which we did and a few hours later with not one warning at all we were asked to leave immediately because a noise complaint and I pleaded with them explaining it was my birthday and that I would turn the music off and make my guests leave but we were put out immediately and the police officer that came with hotel staff said that I should take them to small claims court because they should have at least warned us in which I would’ve cooperated and turned the music down but to be thrown out like that when I paid for an entire weekend stay was uncalled for

Obviously due to COVID-19, there’s no daily housekeeping or room service. We wanted a hotel in the city with a balcony, in this the Radisson Blu did not disappoint. The pool deck area with a track are nice too. But.. We were in a corner premium room, I found the layout didn’t take a advantage of the space, it’s a L shape, the armoire was right at the entry way, which I found annoying because the nightstands in the main area had no drawers, and they looked worn too, honestly the furniture could use a refresh. A couple of other things, there’s no mini fridge or microwave, and good luck finding a USB port, every hotel I’ve stayed in recently had USB ports on the lamps and desk furniture, we later found out that it was on the radio, very disguised because my wife didn’t see it when she looked lol...oh I almost forgot, bathrooms are nice.