Hotel Milano in Belgirate

The hotel was shabby and in great need of a full upgrade. The floors in the breakfast area looked like they had not been cleaned for months. Cobwebs between cereal canisters turned me off my 12Euro breakfast. The bed was uncomfortable and I felt like I would fall off the edge when I turned. The staff were friendly and dressed beautifully, as you would expect in a 5 star hotel - a real contradiction to the condition of the property.

The staff was most helpful and professional, particularly, Walter, Alessio and Francesca. The hotel in general was rather disappointing and in need of upgrading and repair. The bathrooms and beds were substandard.The internet never worked in the rooms and only sometimes in the public areas. The back of the hotel is quite noisy at night as it is right on the road.

Hotel Milano is situated right on the lake and has wonderful views (the road runs just behind the hotel). Staff at the hotel are very friendly. The rooms are fine (they may seem expensive for their size & condition but in comparison to prices in the area they are just fine). The breakfast was very average for the area (i.e. nothing particularly wrong with it, you just would expect a little more given the price you are paying). Overall we enjoyed our stay at the hotel due to the great location and friendly staff. However, there are a couple of downsides to the hotel that detracted from our stay (and I am not sure we would return). Firstly, they do NOT have internet available in the rooms (despite what it says in their hotels.com description), the internet is only available downstairs in their lobby/bar area. Also beware of the bottles of water in your room, you will be charged for these. The rooms have small fridges which are empty apart from two bottles of water, which we assumed were complimentary as there was no note to say these were to be purchased and no other drinks in the fridge which would indicate that it is a mini bar. However, on check out we were charged 2 euro per small bottle, this was disappointing given the price you pay per night at the hotel.

We had a wonderful stay at Hotel Milano. Our room had a beautiful lake view. The staff was very friendly and helpful. The restaurant also has a great view and the staff is very attentive and efficient. We stayed for Easter Sunday and my kids were very happy to find a chocolate bunny and chocolate eggs in our room for them. Nice touch! We took the ferry and visited the islands and also drove through the little towns. Beautiful. Everything was very close to the hotel.