Hard Rock Hotel Cancun All Inclusive

Great food and drink options staff were incredibly attentive! Room was beautiful and pool area and beach were lovely!

We enjoyed our stay, the lobby always had a lovely smell. The property is well maintained but there was quite a bit of seaweed. The food was nice . Lola at the Italian restaurant provided outstanding customer service.

Great food and alcohol always available, super friendly staff, clean and terrific atmosphere. Will go back

Room condition and kids club were very satisfactory. The food was delicious, too. The staff (except for the check-in staff) were friendly and pleasant. But it was hard to settle around the pool, and the beach was always loud and crowded. I booked the ocean view, but most of what i see in my room was pools. I protested, but nothing changed. I think this hotel receives too many guests for its size. There are many other good hotels in Cancun.

Service was outstanding although the drinks were hit and miss at times. Food was generally good for an all inclusive, the Brazilian Steakhouse being the best for flavour and quality. Italian was a little bland but still good, the Asian and Mexican restaurants were very good as well. Was impressed how staff kept cleaning nothing seemed to fester too long pool bars were busy but service was on point. Can't stress this enough for those that complain, give a few tips and you will be treated like gold everyone knows where their bread is buttered, a few extra bucks can change your experience.