Candlewood Suites San Marcos

The amenities were rundown and in need of an update.Building needs a pressure wash. There are DVD players in the room and the absolute worst coffee I have ever had. Pool is very small and no shade, tiny towels, no umbrellas, rusted light in pool, a broken slide. The noise at the pool (the usual frolicking, but also loud music with explicit lyrics and screamjng) was hard to ignore all day, but i held out complaining until 9:45 when my kids were trying to sleep. I called front desk. The attendant obviously didnt want to confront the group outside, then finally said he'd go. But he never did. The revelling went on until past 11. The rest of the night, you could very clearly hear the comings and goings and the exit door slamming closed. Finally quieted down about 2 am. The sundries pantry was okay, but all junk food and no fruit in the morning. No breakfast available and nothing immediately near by.This is a place for drunktoobers to shack up. Don't bring your family. Not at all worth the price.

Elevator was down, no parking in front so we had to park in the back. The door on left side in the back wouldn’t open so had to walk to the other side and slipped and fell on painted surface. Could of been avoided if the door on the left side opened

When we arrived we were informed that the elevator had just malfunctioned. The problem for us was that our 10yo golden retriever has a torn ACL and going up the stairs was not an option, nor was me carrying her either. Ray was tending the front desk and was able to get us a room on the first floor. It wasn't the room we originally had booked, but he went above and beyond the call of duty to secure us a smaller but acceptable room. He should be commended! Our stay was otherwise uneventful and pleasant. The staff is awesome and helpful. I would stay here again! Good job, guys!

Room was booked and paid for almost 2 months prior to reservation date. Check in time is 3pm , at that time we were told that they were full and we were being sent to a sister property. With all the change ny the time we actually were able to get into the room at another hotel it was 345pm . We were there for a wedding and with all the delay it made this stay rushed and frustrating. Not pleased at all

Elevator was broken so we had to carry everything up to the 3rd floor. Then I asked one of the employees to see if they have roll a way beds and he rudely said he was going to carry it up to the stairs. I told him I was just asking and he still continued to be rude about it. Our plumbing in our room was clogged sink/toilet so I had called for maintenance and they never showed up. Very bad experience and when it came to check out they didn’t even apologize for anything. Just took our money and booted us.