Candlewood Suites San Marcos, an IHG Hotel

Very nice hotel with friendly efficient staff

Room had an unpleasant odor to it. It wasn’t terrible but it just was not nice smelling. The bed was comfy. The tv was at best a 32inch tv. Hope you have good eyes because that tv was small. The shower was the worst part. I took a shower at 800pm on a Wednesday and the water was barely warm, and I mean barely. I cranked it all the way up and still the same temp. It was chilly outside so taking a not even close to hot bath made my stay incredibly disappointing. Also, depending where you come from the entrance is tricky. I turned before the hotel and had to drive about 3/4 mile down the road and u-turn because of the way the hotel entrance/exit is set-up. Wouldn’t recommend.

The room I booked was absolutely perfect, but the dvd didn’t work and the toilet over flowed within 10 minutes of being there. Never did they come to fix anything the lady picked me a down sized room trying to charge me more money and I refused to pay and was very disappointed in downsizing. We pick a room for a reason. The worker was very very very rude. Never did they check on us after making us change rooms to see how things were from that point on.

Our room kind of smelled like urine and there was a big in it. I will probably not be staying here again. The staff was nice though!!!😊 I didn't talk to them about the bug and urine smell because they were just so sweet,

I travel frequently for business and unfortunately stayed at this hotel on a recommendation from a friend. Of the 4 nights I stayed, 3 nights featured very loud, raucous parties in the back hotel parking lot outside my room. Night desk personnel completely ineffective. Unbelievable. Finally called the San Marcos police dept to report a noise ordinance violation. The concept behind “hotel” is to pay money to sleep away from home. Apparently a foreign concept to these people. I will never stay in another Candlewood property. Ever.

The property is scheduled for an update, so that should alleviate or eliminate the primary issues of odors related to age/maintenance. The staff are phenomenal and very accommodating. The owner of the vacant lot in front of the hotel needs to landscape or mow it, as it reflects badly on the hotel's appearance.

Candlewood is my favorite Hotel because I literally don’t have to take any shampoo, condition, body wash Etc. Bit for some reason the conditioner bottle was empty. This particular hotel had crappy pillows. I ended up sleeping with no pillows. I woke up with a kink in my neck. The ladies at the front desk were amazing and the place was very clean. I loved that the washing machine and dryer are free. Overall I will always stay at a Candlewood Suites.

Just wasn’t very clean! And lots of workers staying here cooking full meals and hallways were VERY smelly

Not sure who was working when I checked In, but they was amazing! A few issues with my booking but nothing of the hotels fault. They was very accommodating to make sure we was taken care of and had a great stay. House keeping went above and beyond helping out also. Will definitely stay again when we are in the area.

The front desk people were very welcoming. There were some concerns about a stain on our blanket and the shower was very slow to drain. Parking was very limited as well.