Nizuc Resort and Spa

The help was wonderful--fast, kind and courteous and always with a smile. The food was expensive but we lived with it because everyone was so nice.

Exceptional! This was the sixth time that I have visited Nizuc and the experience keeps getting better and better. Thanks for your excellent service. Definitely my favorite place to rest and to decompress.

Second time there, this time with our 2.5yo. Exceptional resort and amazing food!

The reservation was under Maria Prince. We have stayed in Cancun over 5 times at The Belmond Maroma, however on 3 sites the resort was booked. we choose Nizuc as the property looked fab and luxe. We were not however ready for the poor level of service, the cold corporate personna nor the other guests we saw during check in and at lunch complaining. However we quickly sawy why. Check - 5 employees at the front desk, most could not help. No smile from the lead woman, just heads down as she completed something.We were told as we were VIP status we were getting an upgrade to a king size room, wasted over and hour back and forth, said the room was great and then was promptly told we had to some and sign that the room had an up charge of $180 - so much for the upgrade. As the room was obviously available thanks for trying to get extra dollars from a guest who would have well spent dollars in the spa or other areas. We went then had to go to lunch as even thought the room was perfectly cleaned it had not been inspected. At lunch the table next to us was complaining also about the location of their room and promptly left to the front desk to handle it. we had lunch ( only 2 table occupied) service slow, no personality, none. we then went to sit at the beach, try to enjoy a cocktail, and at that point decided to email our Belmond contact directly regarding our situation. They promptly let us know we could come , which we did and they gave us an master suite versus our normal room

Everything was amazing, especially service and the spa experience (make sure to go 60mins before your actual appointment if you have a 50min or more appointment so you can get their special hydro experience for free)! beautiful and something for everyone with adult areas and places for kids, perfect restaurants (got amazing lunch and then dinner at the Ramona - WOW!)