Perfect location -small room.
Lovely hotel in a great location. The property is beautiful and the staff very warm and helpful. My only complaint is about the room. While the design was nice It was quite small and the real problem...no shelves -nowhere to put our things. Whoever designed the room clearly never stayed there! However even with this complaint I’d stay here again. The location and view couldn’t be beat.
Donald, Reis van 3 nachten, 30 sep. 2019
Right on the lake. Right in town. Great location. Bed and pillows very nice. Breakfast was outstanding. Great selection and quality.
Pool was not heated and not very clean. Had algae on bottom of pool.
No, Gezinsreis van 2 nachten, 22 sep. 2019
The hotel has an idyllic location, right on Lake Orta with stunning views. Staff were incredibly friendly and helpful and the bar and restaurant staff particularly so. It was perfect for our 30th wedding anniversary.
Romantische reis van 3 nachten, 14 sep. 2019
First impressions count
We arrived at the hotel by taxi and had to carry our bags up a flight of stairs to a rather unimpressive reception entrance. We did not find the receptionists helpful or that friendly compared to the reception team at Grand Hotel Majestic Pallanza. We arrived at around midday. As check in time is 3pm we had to put our bags in a grubby storage room. We asked about the geography of the hotel and was given a map. Neither of the two receptionists explained that there was another exit or entrance and quicker way to get to the town. Consequently we had to walk up the steep incline to exit the hotel. On our return after 3pm we checked in. We were not shown to our room and was left to get our own bags out of the storage room.The general level of service was not as good as the Grand Hotel Majestic. The bar staff were excellent. We loved the bar location with its view of Lake Orta and Iso San Guilio. At night it is magical. Our bedroom was stylish and comfortable. Breakfast was self service. Fare was good. Very little or no service at breakfast even to the point of using a vending machine to dispense tea or coffee. The location where breakfast was served was unimpressive compared to Grand Hotel Majestic dining area with its panoramic view of Lake Maggiore.
Ian, Reis van 2 nachten, 10 sep. 2019
The waiting staff were not friendly or welcoming at breakfast and didn't clear tables quickly or lay them up again. They weren't interested in the guests.
Romantische reis van 3 nachten, 9 sep. 2019
Great value for location and staff were all lovely
Romantische reis van 1 nacht, 31 aug. 2019
There was a wedding that I was uninformed about that was loud until 2. The room, which was seaside would have been nice if it wasn’t for the band playing and loud patrons. The walls and glass did very little to quite the noise and I felt like I was next to the band.
Aaron, Reis van 1 nacht, 24 aug. 2019
A good setting but indifferent and not very helpful staff and a rather stuffy and crowded breakfast are.
Gezinsreis van 2 nachten, 18 aug. 2019
Overall this was a lovely hotel. The room was clean. The AC did not work, and during summer that was not a great experience! The staff said it wasn’t AC abut “air fresh” and couldn’t keep up with temps of 30 degrees (90s F). So that was disappointing.
The room had no coffee making facilities and no iron. Other than that, it was ok.
TF, Gezinsreis van 2 nachten, 25 jul. 2019
It is a beautiful location. The classic room was a bit cramped. Lack of drawer space.
Breakfast food was delicious, but experienced long queues to use coffee machine. Would return!
Reis met vrienden van 5 nachten, 16 jul. 2019